Operation Manual

TAKING CONTROL
TROUBLESHOOTING
72 USING YOUR SKY
+
Message
No signal found
This programme is no longer available
Digital text is not available during
playback
You cannot record/play back this
programme
System fault
Housekeeping.
Please wait
Recording interrupted by loss of signal
or cancellation.
Please wait
Play/Pause/Record are not available
whilst in an interactive service
What does it mean?
Your Sky
+
box couldn’t fi nd a signal
after you asked it to fi nd new
channels.
You selected a programme that is no
longer available in your Planner.
Your Sky
+
box does not record digital
text.
You tried to record a programme
which cannot be recorded by your
Sky
+
box.
There was an unexpected error with
your Sky
+
box during system setup.
Your Sky
+
box is trying to resolve a
system fault.
Your Sky
+
box temporarily lost the
satellite signal during recording, or
recording was cancelled and restarted
during the programme.
You tried to play, pause or record a
programme while you are using an
interactive service.
What to do now
Check the settings you entered were right.
Select another programme.
To view digital text, press Sky to return to live
programmes, then press text.
Select a different programme to play back / record. If
this doesn’t work, call Sky Customer Service.
Call Sky Customer Service.
Wait for your Sky
+
box to resolve the problem; if it is
not resolved call Sky Customer Service.
You may see this message when you’re playing back
a recorded programme. After a few seconds your
Sky
+
box continues playback from the point when the
satellite signal returned or recording was started.
Press Sky on your remote control to leave the
interactive service before using these keys. As long as
the broadcaster allows it, you can record programmes
featured within an interactive service. However, you
cannot record the entire interactive service itself.