Operation Manual

TROUBLESHOOTING
TV TO FIT YOUR LIFE 71
Message
The Planner is full.
You must delete an entry before
another programme can be added
There is insuffi cient credit left on your
viewing card, or
There is insuffi cient space left on your
viewing card
You have entered your PIN incorrectly
three times. PIN is now blocked for 10
minutes
No satellite signal is being received
To use the full range of interactive
services please ensure that an
operating telephone line is connected
What to do now
Try to delete some programmes from the Planner
Highlight the programmes you want to delete from
your Planner and press the yellow (Delete) key.
First check that the telephone lead between your
Sky
+
box and the socket is properly plugged in. If you
still see the message, call the number shown on your
screen so you can order this programme.
You will not be able to access anything that needs a
PIN for 10 minutes. If you have forgotten your PIN,
call your broadcaster.
If the picture isn’t restored after the weather has
cleared, or the conditions are fi ne, check that the
cables from your satellite dish are correctly plugged
into the back of your Sky
+
box.
Otherwise, restart your box by following the steps
under My Sky
+
box isn’t working (page 66). If this
doesn’t resolve the problem, call Sky Customer
Service.
Check that the telephone lead between your Sky
+
box
and the socket is properly plugged in.
Follow the steps described under My phone line is not
connected (page 68).
What does it mean?
You have already used the maximum
space in your Planner.
There’s not enough credit left on
your viewing card account to buy this
programme, OR
There’s not enough space on your
viewing card to store the information
for this programme.
The wrong PIN has been entered three
times in a row.
This could be due to bad weather,
such as strong winds or heavy rain.
Snow on your dish can also cause a
loss of signal.
Your Sky
+
box is not connected to an
operating telephone line.