Operation Manual

TAKING CONTROL
TROUBLESHOOTING
68 USING YOUR SKY
+
What’s wrong?
The start of a programme was not
recorded.
My phone line is not connected
(continued opposite...)
Possible reason
You set up numerous back-to-back
recordings. Sky prioritises the end of
an existing recording over the start
of a new one.
A) Your phone number is
ex-directory or you withhold your
number when making calls. (see
overleaf for more possible reasons).
What to do now
To get your Sky+ box to record in the most effi cient
way, set the recording functionality to Automatic, as
follows:
1) Press services then select Sky
+
Setup.
2) In the Sky
+
Setup screen, highlight Add to Start of
Recording and use the arrows to choose Automatic.
3) Do the same for the option Add to End of Recording.
4) Select Save New Settings when you’re done.
See also Adding to the start and end of recordings
(page 29).
A) Change the dialling prefi x, as follows:
1) Using your Sky remote control, press services
followed by number 4.
2) Press the numbers 0, 1 then select to show the
Installer Setup menu.
3) Press number 3.
4) Highlight Dialling Prefi x and press the number
sequence 1, 4, 7, 0.
5) Highlight Save New Settings.
6) Make sure your phone line is free then press select.
Your box will now try to call us back, which will
check the phone line connection.
After getting the message Callback in progress, the
previous menu appears.
If you see any other message at this stage, please
call Sky Customer Service.
Warning: please ensure you
follow steps 1 - 6 precisely and do
not make any other changes while
in the Installer Setup menu as these
may have an adverse affect on
your service.