Operation Manual

TAKING CONTROL
TROUBLESHOOTING
66 USING YOUR SKY
+
What’s wrong?
My Sky
+
box isn’t working:
The box is stuck in standby /
the screen is blue / the picture is
frozen and I can’t use the remote
control or buttons on the box.
My remote control isn’t working.
I’ve forgotten my PIN.
Nothing is happening onscreen.
My remote control works with my TV
but not with my Sky
+
box.
Possible reason
Because of a temporary error, you
may need to restart your Sky
+
box.
Your Sky
+
box may be off or not
plugged into the mains.
The batteries in your remote control
may be fl at or something may be
between your remote control and your
Sky
+
box.
-
-
Someone has pressed tv on your
remote control.
What to do now
Restart your Sky
+
box as follows:
1) Make sure the box is in standby (red power light).
2) Wait one minute (important to avoid damage).
3) Turn the box off at the mains and wait one minute.
4) Turn the box back on. The power light turns red.
5) Wait 30 seconds then press the power button.
6) The box comes out of standby and the power light
turns green.
This should solve the problems you were having
before.
Make sure you point your remote control directly at
your Sky
+
box, and that nothing is between the two.
The remote command light on your Sky
+
box and on
your remote control should fl ash each time you press
a remote control key. If neither light fl ashes, check the
batteries in your remote control.
When you fi rst get your Sky+ box your PIN is the last
four digits of the number on the back of your viewing
card. If this does not work call your broadcaster to
have your PIN reset.
Make sure the mains lead is properly plugged in
and your Sky
+
box is switched on. Press Sky on your
remote to control your Sky
+
box.
Press Sky on your remote to control your Sky
+
box.