Operation Manual

TAKING CONTROL
SUPPORTING YOU
44 USING YOUR SKY BOX
Message
No signal found
This programme is no longer available
System fault.
Housekeeping
Please wait
The batteries in this remote control are
low. Please replace within the next few
days (or you see a battery symbol in
the Search & Scan banner)
Channel not available
What does it mean?
Your Sky box couldn’t fi nd a signal
after you asked it to fi nd new
channels.
You selected a programme that is
no longer available in your Personal
Planner.
There was an unexpected error with
your Sky box during system setup.
Your Sky box is trying to resolve a
system fault.
The batteries in the remote control
need to be changed.
You have entered the wrong channel
number. If it’s an adult channel it may
have been removed by parental control
settings.
What to do now
Check the settings you entered were right.
Select another programme.
Call Sky Customer Service.
Wait for your Sky box to resolve the problem; if it is
not resolved call Sky Customer Service.
Change the batteries in your remote control as soon
as possible.
Select a different channel or turn off the Remove Adult
Channels setting in the Parental Control screens.