WELCOME TO SKY This is your guide to using your Sky box, giving you the essentials as well as handy tips.
CONTENTS BACK TO BASICS ......................................................................................................... 6 How your Sky box works ....................................................................................... 6 Keeping you up-to-date ........................................................................................ 6 Your viewing card .................................................................................................
HAVING MORE CONTROL OVER KIDS’ VIEWING .......................................................... 24 Changing your PIN .............................................................................................. 24 About your PIN ................................................................................................... 24 Hiding adult channels ......................................................................................... 25 Restricting rated programmes..................................
FOR YOUR SAFETY FOR YOUR SAFETY Using equipment safely 4 Your Sky box has been manufactured to meet international safety standards, but you must take care if you want it to perform properly and safely. You must have your Sky digital satellite system installed by a qualified satellite-TV installer. It is important that you read this booklet completely, especially the safety instructions below.
Electrical information Mains plug and its fuse The supplied mains plug may be a non-rewireable type or a rewireable type. Both types contain an approved 3A fuse. If you need to replace the fuse, use an ASTA- or BSI-approved BS 1362 fuse, rated at 3A and marked with either of these symbols. AM The fuse is inside the rewireable plug. Use a screwdriver to remove the plug’s back cover, then lever out the fuse and replace it with a new one. Replace the plug’s back cover.
BACK TO BASICS BACK TO BASICS The Sky installer should have shown you the basics of how to use your Sky equipment. Here’s a reminder of what you need to enjoy the channels and features on offer. How your Sky box works Digital TV gives you stunningly clear pictures and sound, and with Sky digital you have plenty of choice when it comes to what you watch. Your Sky box gets digital information from the satellite through the minidish, it then decodes the information and sends it to your TV.
Your viewing card Your viewing card needs to stay in your Sky box at all times so you can view all the channels you’re entitled to. Please remember these cautions: • Don’t remove or re-insert the viewing card unnecessarily. • Don’t bend the viewing card. • Keep the card away from heat and sunlight. • Keep the card dry. Never clean it with fluids - use a soft dry cloth. • Keep the card away from small children and pets.
Your Sky remote control and your TV Your Sky remote control can work with both your Sky box and your TV. Press tv on the remote control to switch control from the Sky box to the TV. Press Sky to go back to controlling the Sky box. BACK TO BASICS The Sky installer should have already set up the remote control for you. 8 If you leave your remote control without batteries for longer than 10 minutes or if you have a new TV, you need to reset the remote control to work with your TV.
GETTING STARTED Turning your Sky box on and off Press the Sky key on your Sky remote control to turn the box on, and wait for a few moments for it to start up. Sky turns the box on The standby light on the front panel is red when your Sky box is plugged into the mains but turned off. The light is green when your Sky box is on. To save power and money, please put your Sky box into standby mode when you’re not using it.
Changing channels GETTING STARTED To go through the channels one at a time, press the ch +/- key on your remote control and wait for the channel to change. 10 To jump straight to a certain channel, use the number keys to enter the channel number. For example, enter the sequence 5-0-1 for Sky News. If you don’t know the number, press tv guide on your remote control, select All Channels and look up the channel in the list.
Using the Search & Scan banner The Search & Scan banner helps you see what’s on now and later, change channels and set reminders, all without interrupting what you’re watching. Press the up/down arrow or select to show the Search & Scan banner. use the arrows to show the banner and see what’s on GETTING STARTED When you see the banner, press the up/down arrow to see what’s on other channels. Press the left/right arrow to see what’s on earlier and later today on the channel shown.
TAKING CONTROL TAKING CONTROL You’re in control with Sky Guide You control what you watch on your Sky box by browsing the onscreen Sky Guide using your Sky remote control.
Using colour keys for more options Colour options along the bottom of Sky Guide screens give you more choices. Simply press the corresponding colour on your remote control. When you’re watching a programme, the colour keys can do different things: Shows you the interactive screens for that programme, if available. green Sets a reminder for a promoted programme, if available. yellow Shows the Message Alert screen. blue Shows what’s on your preset favourite channels.
SEEING WHAT’S ON Quick glance at what’s on with Search & Scan TAKINGWHAT’S CONTROL SEEING ON With Sky Guide, you don’t have to change channels to see what else is on. When you’re watching a programme, press select or the up/down arrow on the remote control. The onscreen Search & Scan banner appears. • To see what’s on the same channel later today, use the left/right arrow. • To see what’s on a different channel, use the up/down arrow then left/right to check different times.
Finding a specific channel TV Guide screens list channels by channel number. • If you know the number of the channel, you can enter it using the number keys. Go down a page at a time by pressing the green key. • To see programmes on later today, use the right arrow. • Use the yellow (+24 Hours) and blue (-24 Hours) keys to see what’s on up to seven days in advance. • If you can’t see the whole title of a programme, press the information key.
Finding a specific programme TAKINGWHAT’S CONTROL SEEING ON If it’s a certain programme you’re looking for, press the yellow key (A-Z) from the TV Guide menu, then choose the type of programme you’re in the mood for, for example, Entertainment. A-Z screens list programmes in alphabetical order. 16 • To find the programme you want, jump to the first letter of the title by using the letters on the number keys.
Finding out more about a programme You can find out more about a programme with the information key on the remote control. Press the information key when you’re watching something, when the Search & Scan banner is onscreen, or when a programme is highlighted in the other listings such as TV Guide. get information on programmes with the information key SEEING WHAT’S ON The information banner appears with everything you need to know about the programme. Press back up to remove the information banner.
Finding and listening to radio channels TAKINGWHAT’S CONTROL SEEING ON You can switch to radio channels in the same way as TV channels: 1 Use the up/down arrow to browse through the channels shown in the Search & Scan banner. Radio channels appear with a speaker symbol next to them. 2 Press select when you see the radio channel you want to listen to. You can see the entire list of radio channels as follows: 1 Press tv guide and select More from the TV Guide menu or scroll down to the next page.
SETTING REMINDERS FOR PROGRAMMES If there’s a programme on later you want to watch, Sky Guide can remind you when it’s about to start. SETTING REMINDERS If you see an advert for future programme(s) and you see the green set reminder option, press the green key before the end of the advert and follow the instructions onscreen.
USING YOUR PERSONAL PLANNER TAKING CONTROL PERSONAL PLANNER When you set a reminder for a programme, it’s stored in your Personal Planner. 20 To get to your Planner, go to the TV Guide menu and press the green key (Planner). Use the colour keys to manage programmes listed in your Personal Planner. red AutoView makes your Sky box tune straight to the programme. The AutoView symbol appears next to the programme. See Changing channels automatically with AutoView (page 21) for details.
Linking series Programmes that are part of a series and shown by the same broadcaster can be linked so you can automatically get reminders for the entire series. Set a series link as follows: Go to the TV Guide menu and press the green key (Planner). 2 Highlight a programme you’ve set a reminder for. If it’s part of a series, the green option (Series Link) appears. 3 If you can see the green option, press the green key. The Series Link symbol appears next to the programme.
ENJOYING BOX OFFICE ENTERTAINMENT ENJOYING BOX OFFICE With Box Office, you can watch movies, sports and other events by ordering them with your remote control. To order Box Office programmes with your remote control, your Sky box has to be connected to a phone line. Order Box Office programmes as follows: 1 Press box office on your remote control to see the Box Office menu. 2 Select the listing that suits you, for example, Movies By Start Time to see the next films showing.
Paying for Box Office programmes Charges for Box Office programmes booked via your remote control appear on your account at the next available payment date. You’re only charged for a Box Office programme if you watch any part of it. ENJOYING BOX OFFICE Ordering over the phone If you can’t order with your remote control for any reason, you’ll see a message onscreen. You can then order programmes over the phone by calling the number shown. Phone orders are subject to a telephone administration charge.
HAVING MORE CONTROL OVER KIDS’ VIEWING TAKING CONTROL CONTROL KIDS’ VIEWING Because of the range of channels on offer, there may be a few you’d rather the kids didn’t watch. With a PIN and the right settings, you can avoid many unsuitable programmes being shown without your permission. To take more control over who watches what in your household, start by pressing services on your remote control then select Parental Control from the Services menu.
Hiding adult channels You can hide all channels classed as ‘adult’ from all channel listings, as follows: Select Adult Channels from the Parental Control menu. 2 Highlight Remove Adult Channels and use the left/right arrows to choose On. 3 Select Save New Settings when you’re done. CONTROL KIDS’ VIEWING 1 Adult programmes are removed from all listings apart from your Personal Planner. If you want to be able to see the adult channels again, just choose Off in the Adult Channels screen.
Restricting specific channels TAKING CONTROL CONTROL KIDS’ VIEWING If there are just one or a few specific channels you’d prefer members of the family not to watch, you can lock them one-by-one, as follows: 1 Select Channel Restrictions from the Parental Control menu. This screen lists all the channels by channel number. 2 To find the channel, key in the channel number if you know it, or use the red and green keys to go one page up or down.
Turning off all PIN-controlled restrictions There is a quick way of turning all your PIN restrictions off and on without having to go into each screen. CONTROL KIDS’ VIEWING Go to the Parental Control main menu and press the red key (PIN Restrictions On/Off). The options Viewing Restrictions, Channel Restrictions and Other Restrictions are dimmed out, meaning the PIN restrictions you specified under those options are now turned off. Press the red key again to turn the specified PIN restrictions on again.
MANAGING YOUR FAVOURITE CHANNELS Once you get to know what channels you watch most often, you can set them up as your favourites so you can find them more easily. YOUR FAVOURITES Storing favourite channels 1 Press services and select Favourite Channels. The Favourite Channels screen appears, showing the list of available channels. 2 Highlight a channel you want as one of your favourites and press the yellow key (Favourite). A tick appears next to the channel.
WATCHING TV WITH SUBTITLES OR AN AUDIO DESCRIPTION You can show subtitles or play an audio description for the current channel, as follows: Press Help on your Sky remote control when you’re watching TV. 2 If the Subtitles or Audio Description option is available, use the left/right arrow to choose On then press select. The settings last until you change channels.
GOING INTERACTIVE TAKINGINTERACTIVE CONTROL GOING The interactive screens are for your entertainment and information. Press the interactive key on your remote control to access services including Sky Customer Service, shopping, email and games. When you’re watching TV, watch out for a colour symbol onscreen telling you there’s an interactive service available. Press the colour key when you see the symbol.
Setting up message alert Some interactive services may let you send email or text messages. You can ask Sky Guide to let you know you when a message comes in, as follows: Register with a service provider and specify that you want to receive message notification through Sky. 2 Press services and select System Setup then Picture Settings. 3 Highlight Message Alert and use the arrows to choose On. 4 Select Save New Settings when you’re done.
MORE OPTIONS Using digital text TAKING MORE CONTROL OPTIONS To use digital text services, press text on your remote control while you’re watching a channel. If the channel you’re watching doesn’t have digital text, you see a message telling you how to use teletext instead. From the digital text service, press Sky at any point to go back to what you were watching.
Adding non-Sky digital channels Some channels can be received by your Sky box but don’t appear in Sky Guide listings. You can add new channels as follows: Press services and select Add Channels. 2 In the Add Channels screen, make the appropriate settings and select Find Channels. 3 After a moment the New Channels screen appears, showing both listed and unlisted channels received by the Sky box. 4 For each new channel you want to store, highlight the channel and press the yellow key (Store Channel).
Recording programmes onto video/DVD You can record satellite programmes from your Sky box to your video or DVD recorder. TAKING MORE CONTROL OPTIONS To record a satellite programme, make sure: • you have read the user guide that came with your video/DVD recorder for details. • your video recorder is set up properly (see the chapter Your Sky box (page 38) for the connections). • your Sky box is on and tuned to the channel you want to record. • your video/DVD recorder’s timer is set.
REMOTE CONTROL SETUP Resetting your Sky remote control If you leave empty batteries in your remote control for too long, you may need to reset it to work with your TV. 1 Look up your TV’s brand in the list on the right. 2 Turn your TV and Sky box on and press tv on your Sky remote control. 3 Hold down select and the red key together until the red light on your Sky remote control blinks twice (this is after about two seconds). 4 Press tv again. 5 Key in your TV’s code.
If the setup didn’t work TAKING REMOTECONTROL CONTROL If you followed the steps carefully but can’t see the TV Guide menu at the end of it, follow these simple steps: 1 Check and make a note of which TV channel you use for watching Sky digital TV. 2 Press tv on your remote control. 3 Hold down select and the green key together until the red light on your remote control blinks twice (this is after about 2 seconds). 4 Key in the number your TV uses for watching Sky digital TV and press select.
Replacing the batteries Your remote control runs on AA batteries (MN1500, LR6 or UM-3). When it’s time to replace them, Sky Guide gives you a warning message and a low battery symbol appears in the banner. REMOTE CONTROL Take empty batteries out straight away and replace both batteries at the same time. Please don’t put old batteries in the everyday household rubbish. They should be taken to a special environmentally-friendly collection point.
YOUR SKY BOX When your Sky box was installed, all the connections were made between your Sky box, TV, video and minidish. Follow this diagram for an overview of the standard setup, and if you need to connect other devices such as a second TV or a sound system. The connections on your Sky box may vary from the picture shown here.
Connecting to the telephone line The telephone lead is intended for connection to standard analogue UK telephone lines. This lead and your Sky box have been specifically designed for this purpose. Do not attempt to connect the telephone lead to anything other than a standard UK telephone line. On the rear panel of your Sky box there is a plate which covers a generalpurpose interface. This is for future plug-in modules, which will have their own installation instructions.
GETTING THE SUPPORT YOU NEED TAKING CONTROL SUPPORTING YOU You can get help on using Sky digital from various places. • Use this booklet as your full guide to using your Sky box and getting the most out of its exclusive features. The troubleshooting tips in the next pages may come in handy if you have any problems. • For onscreen tips, go to the Sky Welcome Channel on 998 or the Sky Customer Channel on 999.
Troubleshooting Read these troubleshooting tips if you come across any problems using your Sky box. If you still have problems, make sure you have followed the main chapters in this guide carefully. If you have any problems with your Sky box that aren’t covered in this guide or the other references, call Sky or your broadcaster. Possible reason What to do now My Sky remote control isn’t working. Your Sky box may be off or not plugged into the mains.
TAKING CONTROL SUPPORTING YOU 42 What’s wrong? Possible reason What to do now There’s onscreen interference. Your TV or video recorder may not be correctly tuned. Check that your TV and video recorder are correctly tuned to your Sky box. For further information, refer to your TV and video recorder user guides. In some cases your Sky box may need retuning. Call Sky Customer Service for further advice. Display messages Read these tips if you see a message onscreen and you don’t know what to do next.
What does it mean? What to do now You cannot purchase this programme at the moment Because of a temporary problem, you can’t buy this programme now. You may be able to buy it later. This programme has already started The programme has already started and you can’t buy it now. Check the listings to find out when it’s next on so you can buy it then. The Personal Planner is full You must delete an entry before another programme can be added.
TAKING CONTROL SUPPORTING YOU 44 Message What does it mean? What to do now No signal found Your Sky box couldn’t find a signal after you asked it to find new channels. Check the settings you entered were right. This programme is no longer available You selected a programme that is no longer available in your Personal Planner. Select another programme. System fault. There was an unexpected error with your Sky box during system setup. Call Sky Customer Service.
SPECIFICATIONS These specifications may change without notice. Sky may not be held responsible for discrepancies. GENERAL 230V AC +/- 15%; ~0.3A; 50Hz 30 W max. 3.26 kg packed, including accessories 330 mm x 70 mm x 278 mm (not incl. connectors) CCIR PAL System I; Ch 21 to 69 (factory setting is 68) 0° C to +50° C –20° C to +60° C SPECIFICATIONS Operating voltage: Power consumption: Weight: Dimensions (w x h x d): UHF modulator: Operating temp. range: Storage temp.
INDEX 8PM symbol 26 A TAKING CONTROL INDEX adult channels removing 25 audio description beep 29 code 17 finding easily 29 for current channel only 29 play wherever available 29 AutoView 20, 21 symbol 20 when recording 34 B C F M changing channels 10 with Search & Scan 11 channel number 10 channels 10 adding 33 changing 10 favourites 28, 33 restricting 26 clashes reminders 19 codes 17 colour keys 13 managing programmes in your Planner 20 colour options onscreen 13, 30 connecting telephone line 39 your
R rated programmes restricting 25 rating codes 17 recording onto video/DVD 34 reminder symbol 19 reminders 19 clashes 19 overview 20 set during an advert 19 remote control and your TV 8 colour keys 13, 30 help key 29 information key 15, 16 interactive key 30 mute key 9 number keys 10 playing games 30 replacing batteries 37 resetting 8 services key 28, 31, 33 sky key 9 standby key 9 tv guide key 10, 14 tv key 8 volume key 9 removing adult channels 25 resetting the remote control 8 restricting rated programm
Notes 48 USING YOUR SKY BOX
