User Manual

8. Troubleshooting
Problem
Cause
Solution
Camera disconnects
from Wi-Fi network
1. Limited upload
bandwidth
2. Distance between the
router and the camera
is far
3. Wi-Fi interference
1. Check with your
internet service provider
2. Move your camera
closer to your router
3. Reduce the number of
connected devices near
the camera
Fail to view videos
using your smart
device
1. Wi-Fi disconnection
2. This camera is not
properly connected
1. Reconnect the camera
to your Wi-Fi network
2. Check the USB cable
and power connection
Status LED lights up
in Red
Disconnection
with AP
1. Restart your router
2. Reset your camera and
pair it again
Status LED flashes
in Red slowly
Disconnection with server
Make sure your
internet Connection is
alright
Camera cannot
recognize QR code
1. The camera lens and
the QR code are not in
parallel
2. Scan distance is not
proper
3. Ambient light is either
too weak or strong
1. Make sure the camera
lens and the QR code
are in parallel.
2. Adjust the scan
distance properly per
the screen size of your
mobile device
3. Avoid scanning in dark
environment or strong
sunlight
Camera cannot
detect router
The router’s channel is
beyond the camera’s
detection range
Set the router’s channel
within the range from 1 to
11
EN-5