Installation Guide
And pls do not throw the original box(es) if you have not nished assembling or conrmed
no quality issues.
Please get in touch with our customer service team before returning the product.
If you have any issues with your item please let us know! We will always do our best to come
up with a solution that you will be happy with.
Length of return period:
In the meanwhile, everything you purchased from us comes with a one-year warranty.
Items can be returned within 30 days of purchase.
Who is responsible for the return shipping fee:
We will cover the return shipping fees if:
1. Your item has a manufacturing defect in its materials or workmanship. For example, torn
wicker or misaligned screw holes. We will send you a prepaid shipping label after photos
are sent.
2. Your item has been damaged in transit. For example, glass is broken or wicker is damaged.
We will send you a prepaid shipping label after photos are sent.
3. You receive the wrong box(es) due to a warehouse error. We will send you a prepaid
shipping label after photos are sent of the wrong SKU numbers on the outer box(es).
4. One or more boxes are lost in transit. We will send you a prepaid hipping label if you no
longer want the item.
*However, we still hope to work with you for a better solution instead of a return. Please don't
hesitate to contact our customer service team.
3. You buy the product(s) by mistake but you have received the box(es).
4. Order/Shipment cancellation failed and you have received the box(es).
2. You no longer need the product(s) but you have received the box(es).
1. You don't like the product(s) after receiving the box(es).
Customer will cover the return shipping fees if:
In order to get a full refund as described in this return policy, all items must be: (1) In a brand
new/unused condition, please provide photos before and after packaging. (2) When
returning, all accessories and parts are rmly packed in all original packaging.
If your return does not meet the requirements, you may not get a full refund.
When will I be refunded?
The refund is released once the goods have been returned to our warehouse.
What if the product is damaged/defective outside of the valid return period?
We want you to be a happy customer. Please reach out to us by email and we will come up
with a solution to make sure you are satised.
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