Owner's Manual

97
Tour with Vehicle Kit User Guide
Message/Issue/Problem Reason/Solution
Tour did not receive satellite or
Internet Streaming authorization
If your Tour has not received satellite and/or Internet
streaming authorization, do the following:
1. Power off Tour by removing it from the dock for
approximately 15 seconds. Then insert it back into
the dock and turn it on (if it does not come on
automatically).
2. If the Tour powers on and then shows the screen that
says, “Radio Not Authorized For Service…”, tap the X in
the upper right corner. That should take you back to the
Now Playing screen showing channel 1.
3. Verify that you are receiving a good satellite signal, at
least two of the three bars should be blue in the icon in
the upper right corner, three is better.
4. Next have the Radio ID handy. In the US go to siriusxm.
com/refresh (or in Canada go to siriusxm.ca/refresh)
and enter the Radio ID. The radio ID can be found by
tapping the Settings button and looking under
Account Information (the center panel).
5. Wait up to 15 minutes for the Tour radio to receive the
refresh signal.
6. When the refresh signal is received, you should see the
message “Subscription Updated”. Now you will be able
to tune to other satellite channels.
7. If you have not already done so, connect Tour to a Wi-Fi
network (hotspot if in your vehicle or Wi-Fi network at
home or the office) so it can authorize itself to receive
the SiriusXM streaming content also.
8. Once you have connected Tour to a Wi-Fi network,
again power off Tour by removing it from the dock
for approximately 15 seconds. Then insert it back
into the dock and turn it on (if it does not come on
automatically). Authorization for streaming content can
take up to 24 hours, but should be sooner.
How do I know that my Internet
connection is working with Tour?
Tune to an Internet streaming channel such as 706. If you can
successfully tune to the channel Internet streaming is working.
I have a Mostly Music subscription
for Tour but I cannot tune to On
Demand.
The Mostly Music subscription plan does not include On
Demand. Upgrade your subscription by calling SiriusXM
Listener Care in the US at 1-866-587-4225, or in Canada at
1-888-539-7474.
How can I connect Tour to the
Internet when I’m in my vehicle?
You can use an iOS or Android device to establish a Wi-Fi
hotspot for the Internet connection. Refer to ”Establishing Wi-
Fi Hotspot” on page 25 for instructions.
I have a Wi-Fi hotspot on my
iOS device but Tour does not
automatically connect
iOS devices require that every time you connect or reconnect
Tour to the iOS Wi-Fi hotspot, you will need to open the
personal hotspot on the iOS device and tap the Personal
Hotspot slider to turn the hotspot off and then on again. This
is an iOS feature.
Troubleshooting