Owner's Manual

95
Tour with Vehicle Kit User Guide
Troubleshooting
This section provides some tips for some of the issues you may encounter with Tour.
Message/Issue/Problem Reason/Solution
Messages
Channel tiles have an “Unavailable”
banner
There is a temporary signal loss, either the satellite signal
or the Wi-Fi Internet connection. Check the satellite signal
strength (at least two to three blue bars). Check the
Wi-Fi connection.
Channel tiles have an “Upgrade to
Listen” banner
The current subscription plan of Tour does not include these
channels. Upgrade your subscription plan to enjoy all the
SiriusXM content. In the US go to siriusxm/activatenow or
call SiriusXM at 1-866-587-4225 to subscribe, or in Canada go
to siriusxm.ca/activate or call SiriusXM at 1-888-539-7474 to
subscribe.
Channel tiles have an “Subscribe to
Listen” banner
Tour is currently unsubscribed. In the US go to siriusxm/
activatenow or call SiriusXM at 1-866-587-4225 to subscribe,
or in Canada go to siriusxm.ca/activate or call SiriusXM at
1-888-539-7474 to subscribe.
Channel tiles have an “Try Me”
banner
SiriusXM is having a free listening promotion of this channel
and others which are not included in your subscription plan
for you to try. Upgrade your subscription to continue listening
to these channels after the promotion is over.
The “Channel Not Available”
message is being shown
This message may be shown when a channel is no longer
available. Tune to a different channel.
The “Check Antenna” message is
being shown
The satellite antenna is disconnected or damaged. Check the
antenna connection to the dock, and check the antenna cable
for damage.
The “No Satellite Signal” message is
being shown
Tour is not receiving a satellite signal. Make sure that there are
no obstructions to the satellite antenna, and that the antenna
has a clear view of the southern sky.
The “No Internet Connection”
message is being shown
Tour is either not connected to a Wi-Fi hotspot or network,
or the Wi-Fi signal is weak. Check that Tour is connected to a
Wi-Fi network, and that it is receiving a good Wi-Fi signal.
The “Loading” message is being
shown
Tour is unable to load the currently tuned channel. Try tuning
to a different channel and then back again. If the problem
persists verify that you have a good satellite signal (at least
two to three blue bars), and also that Tour is connected to a
Wi-Fi network and has a strong Wi-Fi signal. If the problem
persists remove Tour from the dock for 15 seconds, place Tour
back into the dock and power it on.
The “Radio Could Not Complete
Power On” message is being shown
A problem has occurred during the startup process of Tour.
Remove Tour from the dock for 15 seconds, place Tour back
into the dock and power it on. If the problem persists, call
SiriusXM Listener Care in the US at 1-866-587-4225, or in
Canada at 1-888-539-7474.
The “Radio Not In A Dock” message
is being shown
You have connected a USB cable to Tour and rattempted to
turn Tour on. Remove the USB cable and place Tour in a dock
and then turn Tour on.