User Guide

47
Troubleshooting
If you see this on the screen: Try this:
Channel Off Air •The channel you’ve selected is not currently
broadcasting. Tune to another channel.
Loading or
Acquiring Signal
•Your Radio is acquiring audio or program
information. This message usually goes away
in a few seconds.
Updating •Your Radio is updating with the latest
encryption code. Wait until the update is
done.
•You may be trying to tune to a channel that
is blocked or unavailable. Tune to another
channel.
— •No program information, such as artist
name, song title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you subscribed
•Ensure that you have subscribed to the
service by following the steps in your Radio’s
User Guide (go to www.siriusxm.com/
guides).
•Go to www.siriusxm.com/refresh and follow
the directions refresh your Radio.
•Call 1-866-635-2349 for further assistance.
Audio sounds too soft •Raise the volume of your stereo system or
increase the audio level of your Radio until
the sound quality improves. Refer to your
Radio’s User Guide (go to www.siriusxm.
com/guides) for instructions.
Troubleshooting