User's Guide

53
Troubleshooting
If you see this on the screen: Try this:
Channel Off Air •The channel you’ve selected is not currently
broadcasting. Tune to another channel.
Loading •Your radio is acquiring audio or program
information. This message usually goes away in
a few seconds.
Updating •Your radio is being updated with the latest
encryption code. Wait until the update is done.
•You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— •No program information, such as artist name,
song title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you subscribed
•If you have not yet activated your service, refer
to the User Guide which accompanied your radio.
•Go to www.xmradio.com/refresh and follow the
directions refresh your radio.
•Call 1-800-967-2346 for further assistance.
No audio when using the Aux In
Cable or Cassette Adapter
•Check all cables between your radio and your
vehicle’s stereo system for a firm and secure
connection.
•Ensure you have selected the proper input
source on your vehicle’s stereo system.
•Ensure that the FM Transmitter in the radio
is turned Off, and increase the audio level
of the radio. Refer to the User Guide which
accompanied your radio for instructions.