User's Manual Part 1

Telephone Assistance, Normal Working Hours (CST 8am 5pm M-F)
TAC supports all Alcatel North America Microwave products. This includes routine questions and
emergency service.
Telephone Assistance, Emergency After-Hours
• Defined as loss of traffic, standby equipment, or network visibility on traffic-bearing systems.
• Available through our Customer Service Agents (CSA).
Contact Information Ask the Customer Service Agent (CSA) for a Microwave (MW) or a Network
Management Service engineer (NMS).
Please provide the following information to the Customer Service Agent (CSA):
• Last and First name
• Company name
• Telephone number
• City and state (Street address if applicable) or Site Name and Location
• Equipment type
• A brief description of the problem affecting their equipment
• Customer Priority: High, Medium, or Low.
• TL-9000 Severity as described below.
Creating a TAC Action Request (AR)
Critical
TL-9000 Severities Defined
Major
Minor
Problems not classified as critical or major.
Problems severely affecting service, traffic, capacity, or network
management. They require
immediate corrective action. (Ex.
Loss of network management capability, loss of traffic imminent
or existing).
Conditions seriously affecting system operation. They require
immediate attention. (Ex. processor outage, loss of standby
equipment, loss of remote access, or network managers).
TAC
Technical Assistance Center
Telephone Assistance, Normal Working Hours (CST 8am 5pm M-F)
TAC supports all Alcatel North America Microwave products. This includes routine questions and
emergency service.
Telephone Assistance, Emergency After-Hours
• Defined as loss of traffic, standby equipment, or network visibility on traffic-bearing systems.
• Available through our Customer Service Agents (CSA).
Contact Information Ask the Customer Service Agent (CSA) for a Microwave (MW) or a Network
Management Service engineer (NMS).
Please provide the following information to the Customer Service Agent (CSA):
• Last and First name
• Company name
• Telephone number
• City and state (Street address if applicable) or Site Name and Location
• Equipment type
• A brief description of the problem affecting their equipment
• Customer Priority: High, Medium, or Low.
• TL-9000 Severity as described below.
Creating a TAC Action Request (AR)
Critical
TL-9000 Severities Defined
Major
Minor
Problems not classified as critical or major.
Problems severely affecting service, traffic, capacity, or network
management. They require
immediate corrective action. (Ex.
Loss of network management capability, loss of traffic imminent
or existing).
Conditions seriously affecting system operation. They require
immediate attention. (Ex. processor outage, loss of standby
equipment, loss of remote access, or network managers).
TAC
Technical Assistance Center