Satellite Radio Receiver User Guide

113
Troubleshooting
If you see this on the screen: Try this:
Invalid Channel •You have attempted to tune to a channel that
you have not subscribed to, or does not exist.
Select a channel to which you have subscribed.
Firmware Updating •Your Starmate 5 is being updated over the air
with the latest software. Wait until the update
is done.
If this happens: Try this:
You do not receive all the SIRIUS
channels to which you have
subscribed
•Ensure that you have followed the proper
activation process. Refer to “Activation” on
page 56.
•Call 1-888-539-7474 for further assistance.
No audio when using the Aux In
Cable or Cassette Adapter
•Check all cables between your Starmate 5 and
your vehicle’s stereo system for a firm and
secure connection.
•Ensure you have selected the proper input source
on your vehicle’s stereo system.
No audio when using
PowerConnect or FMDA
•Check that your Starmate 5 and your vehicle’s
FM radio are tuned to the same FM channel.
Audio sounds too soft •Raise the volume of your stereo system or
increase the audio level of your Starmate 5 until
the sound quality improves. Refer to “Audio
Level” on page 100.