Satellite Radio Receiver User Guide

112
Starmate 5 has been designed and built to be trouble-free but if you experience a
problem, try this:
• Check that all connections are firm and secure.
• Make sure the vehicle power socket is clean and free of corrosion.
• Make sure you have connected the Starmate 5 as described in this User
Guide. Verify that the PowerConnect Power Adapter is plugged into the
vehicle’s cigarette lighter or power adapter socket, and that the LED on
the PowerConnect Power Adapter is lit (on). If not, your vehicle may need
to be running to provide power to the socket.
If you see this on the screen: Try this:
Acquiring Signal •Make sure that the vehicle is outdoors with a
clear view of the sky.
•Make sure the Magnetic Mount Antenna is
mounted outside of the vehicle.
•Move your Magnetic Mount Antenna away from
any obstructed area. For example, if you are
parked in an underground garage, you should
receive a signal after leaving the garage.
Antenna Not Detected •Make sure that the antenna cable is firmly and
securely plugged into the PowerConnect Vehicle
Dock. Make sure the cable is not bent or broken.
•If the message persists, most likely the Magnetic
Mount Antenna cable has been damaged. Replace
the antenna.
Troubleshooting