Operator's Manual

Page 25
Problem Probable Cause Solution
Same as above, but the
Activity/Error LED
flickers constantly
RF Interference is
disrupting scanner-to-
Dura-label
communications.
See “RF
Communications” on
page 19 for suggestions
on improving
communications.
Contacting Customer Service
If you encounter a problem using your system that you cannot
resolve, contact Customer Service:
Before
contacting CUSTOMER SERVICE, please have the
following information available:
1.
InstaScan Scanner Information
:
• InstaScan Model Number
• Serial Number, located on the bottom of InstaScan
• Any modifications made to the InstaScan or Dura-labels
system
• Location where system is installed
2. Computer Information:
• Computer Brand and Model number
• Processor speed and available RAM
• COM Port used