Operator's Manual

Page 24
Problem Probable Cause Solution
The Activity/Error LED
does not light when you
configure the scanner
You may have a faulty
Dura-label.
Use your diagnostic
label to ensure the LED
is working.
Problem Probable Cause Solution
The Activity/Error LED
does not light when you
configure the scanner
The scanner may be
faulty.
Use the CHKLINK and
CHKREAD utilities to
verify scanner operation
(see “Configuring the
InstaScan” on page 14).
The Antenna cable may
be faulty.
Contact SCS Customer
Service (see page 25).
You receive an error
message when
configuring the scanner
The scanner may not be
turned on.
Verify that the Power
ON LED is lit.
The scanner’s serial port
connection to your
computer may not be
secure.
Verify the scanner-to-
serial port connection. If
you are using a serial
port adapter, make sure
the adapter connections
are secure.
The Check programs are
accessing a different
Com Port than the one
connected.
Switch the serial cable to
Com Port 1 or use the
/C option after
CHKREAD or
CHKLINK to set the
Com Port being used.
Information could not be
read from the Dura-label
The Dura-label may be
outside of the scanning
area.
Make sure the Dura-
label is no more than 50
inches from the scanner.
The Dura-label may
have passed too quickly
past the scanner.
Make sure the Dura-
label is in the scanning
area for at least 10
milliseconds.