Instruction Manual

— E14 —
Troubleshooting Guide
Should this unit exhibit a problem, check the following before seeking service:
No Power
• Power is not on; press the / (LIGHTS/ON/STANDBY) button to turn power on.
• Confirm that the AC adapter is connected securely to the rear of the unit.
• Connect the unit to a different outlet.
• The normal function of the product may be disturbed by strong Electro-Magnetic
Interference. If so, simply restart the product to resume normal operation by following
the instruction manual. In case the function could not resume, please use the product in
another location.
No Sound – General
• Music Volume is set to minimum; raise volume.
• If using an external device, raise the volume.
No Sound – If connected to a TV
• Volume on the TV is muted or too low.
• Correct source (usually AV) was not selected on the TV’s menu.
No sound from the microphone
• Make sure the microphone is firmly connected to the MIC 1 or MIC 2 jack.
• Make sure the mic’s ON/OFF switch is set to the ON position.
• Make sure the MIC VOLUME control is not set too low.
• MUSIC VOLUME is set to minimum; raise volume.
The Bluetooth device cannot be paired or connected with the unit
• Ensure any other Bluetooth devices are turned off to avoid accidental pairing.
• You have not activated the Bluetooth function of your device; see page E9
or refer to the
Bluetooth device user’s manual.
• The system is not in pairing mode; press and hold the / button to restart pairing. The
Music is not available on the unit after successfully connecting the Bluetooth
• Ensure your Bluetooth device can support the A2DP Bluetooth profile.
• The volume on the external Bluetooth device is set too low or muted; raise as desired.
Failed to connect to the Wifi network
• The unit is not within the WiFi signal range.
• Check that your WiFi frequency is 2.4GHz.
• Check the mobile device and unit are use the same Wi-Fi network.
• Ensure you have entered the correct password.