Specifications

6.2.4 Warranty Service
There is no charge for repair service on items covered under warranty. You are responsible for shipping charges to
return damaged equipment to us for repair. Damage due to negligence, lightning or other acts of nature are not
covered under warranty.
6.2.5 Service Rates
For service not covered under warranty we have a flat rate repair fee. Flat rate repairs cover only components that
fail electrically. Mechanical damage will be assessed on a per repair basis. Repair charges typically fall into one of
these categories. Shipping fees are not covered in the repair rate.
Minor programming adjustments or no damage, $50 plus shipping
Sometimes a system works exactly like it is supposed to when we get it or it can be fixed through a
simple adjustment in firmware. We will do our best to identify intermittent hardware problems and
correct them. The fee covers the time it takes our technician to thoroughly inspect and test the
equipment.
Minor repairs are up to $150 plus shipping
Five or fewer defective components are replaced in a minor to moderate repair. This accounts for
most of our repairs. These repairs may cost less depending on the components replaced and the
amount of time required to complete the repair.
Moderate repairs are $250 plus shipping
Six to ten defective components are replaced in a major repair. Again, we may charge less
depending on the components replaced and the amount of time required to complete repairs.
Major repairs cost more than $250 plus shipping
This occurs rarely but it can happen. If the equipment has blown traces and scorch marks from
burned components, it’s a safe bet that it will take several components and quite a bit of bench time
to repair. We assess this type of repair on a per incident basis.
Damaged beyond recognition, assessed on a per case basis
Hopefully you have insurance. In cases where the board is so badly damaged that it is not worth
repairing we may, at our discretion, offer to replace the destroyed circuit board. The options and
costs vary widely in these cases so we will call with options.
All repairs must be billed to a credit card or shipped COD. Specify which you prefer with your request for service. At
your request, we will call with the total amount of the repair (including applicable shipping charges) so that suitable
payment can be arranged before a COD shipment. If you need a COD total, do not forget to include a telephone
number where you can be contacted.
DAI-2 Troubleshooting and Repair page 6. 3