Specifications

6.2 Factory Service Policy
These policies are effective August 1999 and are subject to change without prior notice.
6.2.1 Factory Warranty
Sine Systems, Inc. guarantees our products to be free from manufacturing defect for a period of one year from the
original date of purchase from Sine Systems, Inc. This warranty covers the parts and labor necessary to repair the
product to factory specifications. This warranty does not cover damage by lightning, normal wear, misuse, neglect,
improper installation, failure to follow instructions, accidents, alterations, unauthorized repair, damage during transit,
fire, flood, tornado, hurricane or acts of God and/or nature.
6.2.2 Factory Return Policy
The factory return policy only applies to equipment purchased directly from Sine Systems, Inc. Equipment
purchased through a third party (dealer) is subject to the return policy of the dealer and arrangements for return or
exchange must be handled through the dealer.
Sine Systems policy on returns and exchanges with the factory is broken down according to the following schedule:
30 days “no questions asked”
During the first thirty days from the date that equipment ships from our factory we will accept it
back for a full refund less shipping charges provided that the equipment is still in new, resellable
condition with no cosmetic damage. This does not constitute an evaluation program. It is for
legitimate purchases only.
less than 60 days, may be returned less 15% restocking fee
Between 31 and 60 days from the time we ship the equipment, we will accept unmodified equipment
back for a refund less shipping charges and 15% of the invoice cost. This is to cover the cost of
restocking the items which must then be sold at a discount as reconditioned instead of new.
no return after 60 days
We will recondition the equipment for you according to our repair rates but we will not accept it for
refund or exchange after 60 days from the initial purchase.
6.2.3 Factory Service Policy
Sine Systems is proud to offer same day repair service on all of our products. When we receive damaged equipment,
we will repair it and ship it back the same day it arrives. Because we offer immediate service, we do not send loaner
equipment. If we cannot immediately repair equipment and return it, we may ship a loaner unit at our discretion.
While we do not require prior authorization on repairs, we suggest that you verify our shipping address before
returning equipment for repair. Sine Systems is not responsible for items lost in transport or delivered to the wrong
address. Emergency service may be made available on weekends or holidays, at our discretion, if arrangements are
made with us in advance.
DAI-2 Troubleshooting and Repair page 6. 2