Specifications

All repairs must be billed to a credit card or shipped COD. Specify which you prefer with your request for service. At
your request, we will call with the total amount of the repair (including applicable shipping charges) so that suitable
payment can be arranged before a COD shipment. If you need a COD total, do not forget to include a telephone
number where you can be contacted.
4.2.6 Instructions for Factory Service
Please include a note with any specific information available about the equipment failure as an aid to our technicians.
Pack equipment carefully to avoid further damage in shipping. We are not responsible for damage during transport.
When returning a system with multiple components, we strongly suggest that you return the entire system. We will
repair the parts that are returned but lightning is rarely selective enough to damage only a single part of a system.
Be sure to include a street address for return shipping by UPS. The repair will be delayed if you neglect to give us
enough information to return your equipment--this actually happens! If you prefer a carrier other than UPS or wish us
to bill to your shipping account, we can usually accommodate these requests. Many carriers do not accept COD
shipments so credit card billing may be required for carriers other than UPS. If you do not specify otherwise, return
shipments will be made by the UPS equivalent of the received shipping method (i.e. Ground shipment, 2nd Day,
Overnight).
We suggest that you verify our shipping address before sending equipment for repair. Same day service does not
apply if you ship to an incorrect address and/or the carrier delivers the equipment too late in the day for repairs to be
completed. Sine Systems is not responsible for equipment that is not delivered to our factory. It will be your
responsibility to contact the carrier to retrieve your improperly delivered equipment.
AFS-3 Circuit Description and Repair page 4.3