Specifications

4.2.3 Factory Service Policy
Sine Systems is proud to offer same day repair service on all of our products. When we receive damaged equipment,
we will repair it and ship it back the same day it arrives. Because we offer immediate service, we do not send loaner
equipment. If we cannot immediately repair equipment and return it, we may ship a loaner unit at our discretion.
While we do not require prior authorization on repairs, we suggest that you verify our shipping address before
returning equipment for repair. Sine Systems is not responsible for items lost in transport or delivered to the wrong
address. Emergency service may be made available on weekends or holidays, at our discretion, if arrangements are
made with us in advance.
4.2.4 Warranty Service
There is no charge for repair service on items covered under warranty. You are responsible for shipping charges to
return damaged equipment to us for repair. Damage due to negligence, lightning or other acts of nature are not
covered under warranty.
4.2.5 Service Rates
For service not covered under warranty we have a flat rate repair fee. Flat rate repairs cover only components that
fail electrically. Mechanical damage will be assessed on a per repair basis. Repair charges typically fall into one of
these categories. Shipping fees are not covered in the repair rate.
Minor programming adjustments or no damage, $50 plus shipping
Sometimes a system works exactly like it is supposed to when we get it or it can be fixed through a
simple adjustment in firmware. We will do our best to identify intermittent hardware problems and
correct them. The fee covers the time it takes our technician to thoroughly inspect and test the
equipment.
Minor repairs are up to $150 plus shipping
Five or fewer defective components are replaced in a minor to moderate repair. This accounts for
most of our repairs. These repairs may cost less depending on the components replaced and the
amount of time required to complete the repair.
Moderate repairs are $250 plus shipping
Six to ten defective components are replaced in a major repair. Again, we may charge less
depending on the components replaced and the amount of time required to complete repairs.
Major repairs cost more than $250 plus shipping
This occurs rarely but it can happen. If the equipment has blown traces and scorch marks from
burned components, it’s a safe bet that it will take several components and quite a bit of bench time
to repair. We assess this type of repair on a per incident basis.
Damaged beyond recognition, assessed on a per case basis
Hopefully you have insurance. In cases where the board is so badly damaged that it is not worth
repairing we may, at our discretion, offer to replace the destroyed circuit board. The options and
costs vary widely in these cases so we will call with options.
AFS-3 Circuit Description and Repair page 4.2