Instructions

5-13
Maintenance
5
2. Error Message and Solutions
Message Description What To Do
Booting
Please wait until booting
is complete.
Message means on the first boot
user must wait until the booting is
finished.
Once the boot up process is over and
machine is ready, this message
disappears automatically.
EC 301, 302, 303, 304, 305,
306, 308, 351, 353, 355
There is a problem with the nozzle
temperature sensor or heater
If the problem persists after rebooting the
printer, request for A/S.
EC 311, 312, 314
Please Reboot Machine.
There is a problem with the
leveling.
Check the bed surface for any foreign subs-
tance, and remove any substance that you
may find. Reboot the device and level it or
request for A/S.
EC 321, 324
Please Reboot Machine.
There is a problem with the the
heat sink fan of the nozzle or the
nozzle motor fan.
Check if any foreign substance hinders the
operation of the fan, and remove any foreign
substance that you may find. If the problem
persists after rebooting the printer, request
for A/S.
EC 325, 326
Please Reboot Machine.
There is a problem with the output
cooling fan.
Check if any foreign substance hinders the
operation of the fan, and remove any foreign
substance that you may find. If the problem
persists after rebooting the printer, request
for A/S.
EC 354, 357, 358, and 359 There is a problem in the power
supply of the bed heater or the
CTL board of the heater.
If the problem persists after rebooting the
printer, request for A/S.
EC 391, 392, 393, 394 Cooling Fan Errors Contact us for A/S if the errors still occur af-
ter rebooting the printer.
EC 407, 408, 409 G-Code File Error If you press [OK] button, the alert pop-up will
be closed.
EC 500, 501, 502, 503 The X1, X2, Y, or Z axis motor has
a problem; that is why it cannot
move to the home position.
Check the bed and the nozzle for any foreign
substance.
Notification 401, 601 Filament is not transferred
properly.
Follow the directions listed in the “3.5 Solu-
tion for EC 401” section.
Filament is exhausted.
Filament break has been
detected.
Appears if the filament of the
cartridge is exhausted or broken.
Following the instructions on the LCD, first
clean any filament debris, then install and
load a new cartridge.
Notification 403, 411, 412,
413, 414, 415 and 417
The filament was not loaded
properly.
Remove the cartridge according to the UI
instructions, and then remove the filament.
Notification 404, 421, 422,
423 and 424
The filament was not unloaded
properly.
Remove the cartridge according to the UI
instructions, and then remove the filament.
Notification 431 The printer does not recognize the
cartridge's smart chip.
Check if the cartridge has a smart chip, and
re-install it.
Notification 432 The printer recognizes the filament
but not the cartridge.
Press the [OK] button to unload it, and then
re-install it.
Notification 433 Message will appear if there are
more than 5% difference between
the cartridge quantity and recorded
usage levels.
Replace Cartridge.