Installation manual

Page 24
Keep a Job Log
A collection of the pre-installation and nightly checklist and worksheets.
Alert Customers to Problems
If any problems occur during the job that night let someone know. Do not hide anything. If you do, they
will nd out. Tell the lead on the job and he will relay it to his contact at the facility about the problem.
f Examples of things that can happen:
■ Cut phone cords or electrical wires
■ Hidden at wire under the carpet cut
■ Damage to furniture or other articles
■ Major cracks in the oor (could be sign of major structural damage)
■ Anything that could get back to the facility contact that could cause a problem
Even if you or your lead x the problem, let the facility contact know because there might be a further
problem you did not detect. Some phone systems and electronics lock out if they detect any problem
and the facility person may need to contact someone to x it. This will also let the facility contact know
that you are honest and professional. Most facility people realize things do happen, they just want to be
aware. Leave a note on the person’s desk were the problem occurred that you have contacted the facility
person about the possible problem.
Before leaving for the night, the lead should leave a voicemail or note for the facility person.
■ That there was a problem
■ Location of the problem
■ Able or unable to correct problem
■ How problem was corrected.
■ If no problems occur and everything went well, let the facility contact now. You might
want to let them know the yardage that was installed. Keep them in the loop. It is a good
practice for the lead to keep a daily log of events. This shows that you are professional
and could help if questions arise in the future.