Installation manual

Page 13
Preparing for Installation
You are Judged Every Night
Things that can cause the unwanted call in the morning could be as small as cabinets not in the correct
place, one phone unplugged, glue on some wires, knife blades left lying on a desk or the best one is
you put the wrong chair at a workstation. By punching the work each night, you can eliminate these
unwanted calls. This means vacuuming each night, looking for things out of place, checking the lights
under the overhead bins and even checking for dial tones on the phones. Unfortunately there are times
when mistakes will be made on the jobsite. The important thing is to learn from those mistakes.
If there are issues at a particular desk make sure the issue is corrected if possible and leave a note
letting them know what happened. Also make sure you let the contact person know what is going on as
well. Remember you want this to be a team.
REPORT ALL PROBLEMS EVEN IF YOU FIXED THEM. DO NOT TRY AND HIDE ANYTHING. THEY WILL
FIND OUT EVENTUALLY.
Design a system for leaving and getting messages from your customer and your company. The goal is to
get your message to the customer before the employee does.
When in doubt, leave a message! Remember, if a call has to be made you should be the one making
it.