Installation manual

Page 11
Í Walk and talk with your Customer
● The rst night of every job is the “Getting to know you night”
● Spend time getting acquainted with the furniture, the oor prep, etc. Make every
effort to meet your customer contact and thoroughly walk the space. Ask about
everything from disposal to where to nd the vending machines and security.
Walk in and out of several workstations together, point out things you see that can
help your customer better understand what you will need from them to make the
project successful. Point out damages or concerns and discuss how to handle
communications for any situations that may arise in the future. Exchange phone
numbers and discuss your installation strategy for the next few nights. Also make
sure to keep your team informed and updated. Discuss the customer’s concerns
and anything else that may be related to their duties. Together your team and the
customer set the pace and clear the way for a successful installation.
f Candy Jars - This is a big one to watch the crews on - make sure the crews
don’t empty out the CANDY Jars on the desks