SimpliPhi Warranty

SimpliPhi Power, Inc. | 3100 Camino Del Sol | Oxnard, CA 93030, USA | [phone] | [e-mail] | SimpliPhiPower.com
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At any point in the RMA process, SimpliPhi may determine that the SimpliPhi Power Product(s’)
warranty is void due to
• Improper battery bank sizing
• Improper battery wiring and/or installation
• Incorrect inverter and/or charge controller settings
• Power Products paired with incompatible equipment
• Other indications of damage due to improper system operation and/or installation
Once all required RMA Request information is gathered, SimpliPhi issues an RMA number and the RMA
Request is determined to be either “In Warranty” or “Out of Warranty”:
• “In Warranty” – the SimpliPhi Power Product has a manufacturing defect
• “Our of Warranty” – the SimpliPhi Power Product was damaged on site due to improper
installation and/or operation
In Warranty
If SimpliPhi determines the RMA Request to be In Warranty, the SimpliPhi Power Product will be replaced
at no cost to the customer, either with a refurbished product or a new replacement product. In this case,
SimpliPhi will pay for the product shipment, but the customer will be required to pack the authorized
SimpliPhi Power Product(s) for return, along with with the information described above and any other
information requested on the RMA, in the original SimpliPhi Power Product shipping container or
packaging providing equivalent protection protection with the RMA number marked clearly on the
shipping container(s).
Out of Warranty
After receiving the RMA number, the SimpliPhi Power Product may be shipped to SimpliPhi for further
evaluation as part of a Root Cause Analysis (RCA). The upfront RCA fee is $250. The customer will be
required to pack the authorized SimpliPhi Power Product(s) for return, along with the information
described above and any other information requested on the RMA, in the original SimpliPhi Power
Product shipping container or packaging providing equivalent protection with the RMA number marked
clearly on the shipping container(s). You must prepay all shipping charges covering shipment to the
location designated by SimpliPhi Power, and you must insure the shipment and accept the risk of loss or
damage during shipment. SimpliPhi Power is not responsible for shipping damage caused by an
improperly packaged SimpliPhi Power Product, the repairs this damage might require, or the cost of these
repairs.
If, upon receipt of the SimpliPhi Power Product(s), SimpliPhi Power determines the SimpliPhi Power
Product(s) are defective and that the defect is not covered under the terms of this Limited Warranty,
SimpliPhi Power will invoice for the replacement product. Upon receipt of payment, the SimpliPhi Power
Product(s) will be shipped to you, freight prepaid, non-expedited, using a carrier of SimpliPhi Power’s
choice for shipment.
If, subsequent to the RCA’s completion, SimpliPhi Power determines that the SimpliPhi Power Product(s)
has a manufacturing defect, the RMA will be revised as “In Warranty”, the RCA fee will be refunded and
the SimpliPhi Power Product will be replaced at no additional cost to the customer.