SimpliPhi Warranty

SimpliPhi Power, Inc. | 3100 Camino Del Sol | Oxnard, CA 93030, USA | [phone] | [e-mail] | SimpliPhiPower.com
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Section 3.0 – Obtaining Warranty Service
To activate this Limited Warranty, the attached Limited Warranty Registration Form must be completed
and forwarded to SimpliPhi Power pursuant to the instructions set forth in the Limited Warranty
Registration Form in order for SimpliPhi Power to know the Original Use Location and the SimpliPhi
Power Product(s) involved. It is important that you complete the Limited Warranty Registration Form since
that is the only way SimpliPhi Power knows the Original Use Location and the SimpliPhi Power Product(s)
involved. This Limited Warranty applies only to the SimpliPhi Power Product(s) that are (i) registered on
the Limited Warranty Registration Form attached to this Limited Warranty and (ii) installed in the Original
Use Location which shall be described by inserting the address of the Original Use Location in the space
“Address of Installation” provided in the Limited Warranty Registration Form and name of
installer/distributor or supplier.
To request Warranty service, your Installer/Distributor/Supplier must contact SimpliPhi Power Technical
Support in writing at [e-mail] within the Limited Warranty Period. Either
SimpliPhi Power or its authorized representative will attempt to troubleshoot the SimpliPhi Power
Product(s) at the Original Use Location to determine whether the SimpliPhi Power Product(s) are
defective. If SimpliPhi Power determines that Warranty service is required, Technical Support will assist
in getting authorization for a Return Material Authorization (“RMA”) number and instruct you how to
submit the RMA through [e-mail]. To be prepared for Technical Support
assistance, you need to provide in writing to your Installer/Distrbutor/Supplier all the following information
(at a minimum):
• Proof of date and place of purchase in the form of a copy of the purchase invoice for the original
SimpliPhi Power Product(s)
• The SimpliPhi Power Product model number and serial number
• Date of Power Product commissioning
• An electrical single line drawing or Balance of System (BoS) equipment details, including:
o Solar panel quantity/make/model and wiring configuration (if applicable)
o Battery-based inverter quantity/make/model
o Charge controller quantity/make/model (if applicable)
o Grid-tie inverter quantity/make/model (if applicable)
o Non-solar charging sources (generator, grid, wind, micro-hydro, etc.)
• Inverter and/or charge controller equipment settings
• Photos of the SimpliPhi Power Product(s) and the overall system installation
• Battery wiring details, including:
o Battery cables’ gauge
o Battery cables’ length
o DC busbars’ make/model/rating
o DC terminals’ torque specifications
• A copy of the installation protocol
• Address where the SimpliPhi Power Product(s) are located
• Description of the problem
o Events / symptoms leading up to the problem with the SimpliPhi Power Product(s)
o Resolutions attempted