Owner's Manual

Troubleshooting an Extender
At TX end
Is everything connected (Cat, HDMI, Power etc)?
I the HDMI cable in the HDMI input of the TX?
What are the lights where the Cat cable plugs into doing?
Is the Green Solid? Yes, good! Flashing or off the category cable is poor
Is the Amber Solid? Yes good! Flashing means no HDCP, off means no signal at HDMI port(s)
At RX end
Is everything connected?
Is the Cat from the TX in the correct port (EX2ARC and EXKVM2 have Ethernet ports as well)
What are the lights where the cat plugs into doing?
Is the Green Solid? Yes, good! Flashing or off the category cable is poor
Is the Amber Solid? Yes good! Flashing means no HDCP, off means no signal at HDMI port
If everything is good here
Make sure you have the appropriate input used on the display (if eARC is used, has to be in the eARC
port)
Make sure that the source is connected correctly and/or works. Maybe move source to display and
check with HDMI cable
Once verified all good, if there are still issues it can be a setting in the display (eARC is often not
defaulted to on) many displays have different capabilities on each input and some try to control the
source and can make audio go away (see tech bulletin on this)
If this is eARC and you do not have audio, try the ARC function of the EXeARC1 and if it works, update
the display and the AVR (if used) firmware. It is possible on some early displays and AVR’s that the eARC
may not be fully functional