Specifications

With call service support available 7 days a
week, 363 days a year, heateam offers quick
and effective servicing and maintenance support
through over 270 highly trained heating experts
across the country.
The Main trade technical helpline offers a range
of free services to Main installers:
• In-warranty support
• Help with installation problems
• Boiler selection advice
• Fault-finding assistance
• Flue queries
heateam was recognised as one of the
Top 50 Call Centres for Customer Service
following the UK’s biggest ever call centre
benchmarking exercise.
The study was conducted by independent
Market Research Company GfK Mystery
Shopping and represents the largest ever
mystery shopping exercise in the call centre
industry. Over 18,500 mystery shopper enquiries
were made to call centres participating in
the Top 50 Call Centre for Customer Service
Programme. Calls were scored according to
five customer service categories: timeliness,
ease of use, reliability, knowledgeable staff and
personalised service.
heateam has been given this award for the last
three years showing on-going commitment to
providing top class service to all its customers.
WARRANTY
Main: Giving you extra
Boilers
All Main boilers come with a 2 year parts and labour warranty as standard.
Cylinders
On site service support including parts and labour for 12 months from date
of installation. After an initial 12 months, a parts only guarantee will apply
for a further 24 years on the stainless steel shell.
Subject to registration and the replacement being carried out by one of
our heateam engineers, for which reasonable labour charges will apply.
0844 871 1570
www.heateam.co.uk
THE
REASSURING
BACK-UP
EXPERT
TRAINING
As well as superb support and technical advice, Main gives you
access to the very latest training on all our products. The courses
are run by qualified instructors and cover everything from installation
and commissioning to servicing and diagnostics – as well as current
legislation, building regulations, energy efficiency, electronics, combi
boilers, system design and condensing theory.
In short, you’ll learn everything you need to install every product in
the Main range successfully and profitably.
Training is available at any of our dedicated centres across
the country:
• Cardiff • Coalville • Dartford • Eastleigh • Glasgow • Leeds
• Liskeard • Peterlee • Stockton-on-Tees • Warrington • Warwick
To book your place on a Main training course
call: 0845 600 7402
Benchmark places responsibilities on both manufacturers and installers. The purpose is to ensure that customers are provided with the correct equipment
for their needs, that it is installed, commissioned and serviced in accordance with the manufacturer’s instructions by competent persons and that it meets
the requirements of the appropriate Building Regulations. The Benchmark Checklist can be used to demonstrate compliance with Building Regulations and
should be provided to the customer for future reference. Installers are required to carry out installation, commissioning and servicing work in accordance with
the Benchmark Code of Practice which is available from the Heating and Hot water Industry Council who manage and promote the Scheme.
Visit www.centralheating.co.uk for more information.
27
91529 A4 Main Range Brochure.indd 27 16/05/2014 14:30