User`s manual

EP10 Time Recorder User Guide
Page 36
FREQUENTLY ASKED QUESTIONS
Why will the EP10 not power up?
 Check to make sure the AC
power connector is plugged in
securely on the back of the
time recorder.
 Make sure the AC wall outlet is
supplying power. To check this
you could plug in a lamp or
radio.
 Make sure the wall adapter is
securely plugged into the AC
wall outlet.
Why will nothing print on the
timecard when it is inserted in
the EP10?
 Make sure the timecards being
used are designed for the EP10
time recorder. Not all cards
will work with the EP10 time
recorder. Use timecard #
THERMAL.
Why is the EP10 printing on the
timecard when it is not aligned in
the timecard cell?
 You may need to recalibrate
the TruAlign function. See
page 30 for details.
When I press the SET button to
accept a setting the display shows
“Err #”. (# = the function number
you are currently configuring.)
What does this error mean?
 Typically if you see “Err #”, it
means you have selected an
invalid entry. For example if
you see „Err 4‟, this means you
have entered an invalid
setting for Function 4.
Why is it when there is a power
failure I have to reset the time
and date on the EP10?
 You may need to change the
internal BR2325 coin-cell
lithium battery. Contact
Simplex‟s technical support at
1-800-224-1881.
Is there a way to reset all of the
settings except the time and date
to the factory default settings?
 Yes, to reset the EP10 to the
factory settings, press the +
and - and SET buttons at the
same time. The display will
show rESt for 2 seconds and
then the normal time / date
will show.
Why does the display show 4
dashes ( - - - - ) after an
employee punches the timecard?
 This is normal operation; the
print head is readying itself
for the next imprint.