User manual

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iii. If the LED indicators on the two units display as shown above, then the
test was successful. If the STATUS LED on the EP unit is ORANGE or RED
then the PowerGrid 9020 may be damaged. Contact your local agent for
further assistance.
iv. If the EP unit tested successfully, the problem you are experiencing is
likely due to RF interference or poor wiring in your home. In this case,
you can contact your local agent for further assistance.
6.2 FAQ
The following are frequently asked questions (FAQ) and answers.
1. Do PowerGrid 9020 units work with surge protected power strips?
Basic power strips provide simple protection for a surges in voltage. More
expensive models have this feature, but also include a filter which provides
protection against EMI (Electro-Magnetic Interference) or RFI (Radio
Frequency Interference). Our test lab and user experience indicates that the
more expensive strips, those with EMI/RFI filters, should not be used.
2. What if my neighbor has Powerline devices as well?
You need not worry as PowerGrid network traffic is securely encrypted.
3. Is it safe to leave the PowerGrid units on all the time?
PowerGrid units are CE certified and completely safe to leave plugged in all
the time. They may become slightly warm in use - this is perfectly normal.
3. How much power do PowerGrid units use?
The Adapters use 4.4 Watts when in use and less than 1 Watt in standby
mode. Section 3.3 Power Saving explains standby mode in more detail.
4. Who can I contact for help?
If this chapter has failed to resolve or address your issue, please consult your
local agent for further assistance. We would also appreciate any suggestions
or comments that you would like to share regarding our product or user
documentation. Your feedback will be used to improve our products.