User manual

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Chapter 6 - HELP
The PowerGrid 9020 has been designed to be a reliable and easy-to-use home
networking device. However, should you experience any problems, please refer to
the troubleshooting and FAQ sections below to resolve your issue.
6.1 Troubleshooting
Please consult the following procedures to resolve your current issue. The first
two sections (steps A-C) provide general procedures that are used in later steps.
FACTORY RESET
A. To reset a unit to factory default settings, press the CONFIG/RESET button
for 10 seconds or more. The PowerGrid 9020 will then reset its configuration
to factory default settings and auto-reboot.
The PowerGrid 9020 is set as an EP after the factory reset. (When you will do
the reset on AP, this configuration disappears and unit will be back us the EP.)
When you will plug PowerGrid 9020 back into the network, you have to do the
“pairing”. Description in QSG, Part C. Adding a Third PowerGrid 9020.
i. Please press the CONFIG/RESET button on the unit already in network, AP
LED starts blinking, and then release it. You now have thirty (30) seconds
to complete the EP set up.
ii. Before the unit AP LED stops blinking, press the CONFIG/RESET button on
the EP unit. Wait for its AP LED to start blinking and then release the
button. After a few seconds, the AP LED (on 3rd PowerGrid 9020) should
flash quickly and then turn OFF.
iii. After adding the EP unit to the PowerGrid network, check that the AP LED
on the AP unit has stopped blinking and remains ON.
ISSUE #1: POOR NETWORK PERFORMANCE
B. If the network is performing slowly or not at all, do the following.
i. Confirm that your networked devices are turned ON and working correctly.
ii. Check the ETHERNET LED on every PowerGrid 9020. The ETHERNET LED
on every unit should be GREEN. If the ETHERNET LED on any unit is OFF,
check that the ETHERNET cable is connected securely.
iii. Check the STATUS LED of every unit. The STATUS LED color should be
ORANGE or GREEN. Perform a FACTORY RESET (see step A) on any
units with a RED STATUS LED.
ISSUE #2: HOME WIRING
C. If the previous steps were unsuccessful, your home wiring may be at fault. To
test this possibility, repeat the following steps on the EP unit.
i. Unplug the EP unit from the power outlet, detach the Ethernet cable, and
relocate the EP unit close to the AP unit (i.e. within the same room).
ii. Perform a FACTORY RESET (see step A) on the EP unit.