Use and Care Manual

WARRANTY INFORMATION COVERAGE
Revised on Jan 10, 2023
STANDARD WARRANTY
All items exchange for manufacture defective must
be made within 90 days base on the invoice date.
Any returns and exchanges will be examined before
the RMA is given. No cash or credit card refunds.
Original box and packing material must be
remained with the returns at the time of return or
exchange. All products should be inspected for
missing parts or damages before assembly.
LIMITED WARRANTY COVERAGE
Simple Relax Inc. is proudly providing you, the
retailer, with the limited warranties on your Simple
Relax product described herein. These warranties
apply to products purchased from Simple Relax or
Simple Relax authorized Distributors and apply only
under conditions of normal, indoor, and residential
use and subject to certain limitations and exclusions.
Our residential products are not designed for
commercial settings. This limited warranty does not
and will not extend to retailer's customer. It will be
retailer's sole responsibility to examine the problem
and contact Simple Relax for any concerns
regarding warranty coverage.
WARRANTY LIMITATIONS AND EXCLUSIONS
Because of the workmanship and/or the use of
natural materials in Simple Relax’s products, minor
variations will occur from piece to piece. These
Warranties do not cover such minor variations or
differences between floor samples, swatches, or
printed illustrations (Catalogues) and your item(s).
Simple Relax Warranties do not cover products sold
"as is," item such as purchased from Showroom /
Special Pallets and Samples. Any product
modification by the retailer or consumer, or the use
of non-Simple Relax parts, voids this warranty.
Warranty begins its coverage base on the date of
invoice that was issued by Simple Relax. If you have
an issue with your Simple Relax product and
believe you are covered by standard/limited
Warranty, contact Simple Relax representative for
an RMA request. All paid service and delivery fee
that are related to returns will be responsible by the
buyer (retailer). Under the warranty, Simple Relax
will repair or replace the defective part, product or
to issue a credit base in that order. If an RMA
decision has agreed upon to replace the defective
part or product, only the defective part or product
will be replaced. If an RMA request decided to
replace the product which it no longer sells, a
comparable item will be offered as a replacement
UPHOLSTERY WARRANTY
Frame Construction: (90 days limited warranty)
Simple Relax offers a limited one-year warranty on
all upholstery products against defects in material
or workmanship. It does not cover if the product has
been substantially altered in physical or interior
components. This only covers when the product is
physically examines by Simple Relax authorized
personnel and does not covered if the product is
found misused, abused and damages due to
negligence by the customer.
Fabric: (90 days limited warranty) Fabrics such as
Microfiber, Suede, Chenille, Corduroy and Linen
are warranted with one-year Warranty. This covers
under normal usage of wear and tear and stitches
found loose. This does not cover wrinkling, fading,
pilling, or stains on the fabric.
Leather: (90 days limited warranty) Warranty does
not cover natural markings or color changes due to
body oils or soil. Mistreated use of excess heat, cold
exposure and other damages due to chemical will
not be covered under the Warranty. Simple Relax
warrant our leather goods to be free from
manufacturing defects, seam slippage, dye transfer,
and splitting for one year
Cushions Seat / Back: (90 days limited warranty).
Warranty does not cover the loss of resilience,
pressed, sagged or deformed. Structure damage
due to bending the spring coil (Seat cushions) or
water damage / moisture also voids the warranty.
Motion Mechanisms: (90 days limited warranty)
Mechanisms for the manual recliner warrant to be
free of any defect in the functionality and
workmanship. However, the warranty does not
cover the smoothness’ of the reclining mechanism.
Always keep clear between the footrest / back when
using the recline feature to avoid any injury.
Power Motion Mechanisms: (90 days Limited
Warranty) Mechanisms for the power recliner
warranted to be free of any defect in the functionality
and its electronic units. This does not cover if found
misuse of the electric motor / different type of power
socket that was used or abuse of the product.
Simple Relax suggest inspecting all wiring
harnesses to make sure they are not damaged or
frayed. If damaged is present, unplug the recliner
and contact support for service. All Power Motion
recliner is intended for indoor use only.
MATTRESS LIMITED WARRANTY
Fabric / Stitches / Spring: (90 days limited
Warranty)
All mattress limited warranty coverage begins on
the date of purchase by our customer (retailer) base
on the invoice date. If Simple Relax decided to
replace exchange your set due to defect, the limited
warranty continues from the original date of
purchase.
The Limited Warranty is only valid for the original
purchaser of the mattress or foundation, and only
covers manufacturing defects in a mattress or
foundation when the set is subject to proper
handling and normal use in conjunction with a bed
frame that provides continuous support. To provide
continuous support, a queen or king frame must
have 1) a rigid bridge bar with a supporting leg and
2) at least 5 legs, or 5 equally spaced hardwood
cross-slats.
Mattress limited warranty does not cover bed height,
spills, burns, bent or broken border/grid wires.
mattress or foundation damage due to abuse or
abnormal use, damage to use with inappropriate
foundation. Warranty also does not extend to floor
models, bedding sold "As is" and specials items.
Normal body indentations or sagging (less than 1
1/2 inches) will not cover in the limited warranty. If it
is determined that an indentation is caused by
misuse, abuse or factors other than a product defect,
this warranty will not cover that condition.
Any mattress / foundation that is found in as
unsanitary condition, meaning unable to conduct a
proper inspection due to soiled / fume and other
potentially dangerous bodily fluids are subject as
misused and beyond ordinary wear and tear is not
Cover under this Warranty.
To claim under Limited Warranty, mattress /
foundation must submit back to Simple Relax at
retailer's expense upon inspection. Simple Relax
reserves the right to replace the failed product with
a product of equal or higher value and does not
guarantee an exact match to the defect sleep item.
OUTDOOR FURNITURE WARRANTY
All Outdoor Furniture are covered within the
standard manufacture warranty of 90 days. It does
not apply under the upholstery limited warranty.
Outdoor furniture is weather sealed, fade resistant,
rust free and durable. However, this does not cover
damages such as long exposure directly under the
sun, improper use of the product, and soaking of the
product