User guide

76 Part # 11313539 Rev. B
Troubleshooting
Systemdisplays“Cannotinitializecameraframegrabber”error
Beadimagesareblurred
Red‐to‐greenratiosuddenlychanges
Cause Resolution
Cameracableonbackof
scannerisloose.
Tightenconnection,thenstartthescannerandrestart
theiScanControlSoftware.Youmayneedtopower
cyclethescannerand/orPCseveraltimesbeforethe
framegrabberisabletoinitializesuccessfully.
Cause Resolution
Auto‐tiltvaluesareoutof
range,slideisnot
seated
properly,oraproblem
existswiththez‐control
board.
RemovetheBeadChipcarrierfromtheiScanReader
trayandreseattheBeadChips.Ensurethattheylie
completelyflatwithintheslotsonthecarrier.Power
cyclethescannerandrestarttheiScanControlSoftware.
Reloadthecarrierandattempt
toscanagain.Iftheerror
stilloccurs,scheduleafieldservic ecalltoexaminethe
scannerhardware.
Cause Resolution
Redorgreenlaserisnear
itsendoflife.
ContactIlluminaTechnicalSupportandscheduleafield
servicecall.