User guide

74 Part # 11313539 Rev. B
Troubleshooting
iScanControlSoftwaredisplaysFPGAtimeouterrors
iScanReaderreportsamechanicalerror,andwillnotscan
iScanControlSoftwaredisplaysx‐motor,y‐motor,orz‐motorerrors
BeadChipbarcodesarenotrecognizedbytheinternalbarcodescanner
Cause Resolution
Problemswithemission
filterslide,excitationfilter
wheel,tiltmotor,tray
switch,and/orlasersafety
switch.
Takeascreencaptureoftheerrorandsaveit.Closethe
iScanControlSoftwareandpowercyclethescannerto
cleartheFPGA.RestarttheiScanControlSoftwareto
seeiftheerrorrepeats.
Iftheerroroccursagain,contact
IlluminaTechnicalSupportandscheduleafieldservice
call.
Cause Resolution
Forsafety,theiScan
Readerimmediately
disablesallmotorsifit
detectsapossible
mechanicalerror.A
mechanicalerrorcanalso
becausedbyusererror.
VisuallyinspecttheiScanReaderinternallyandaround
thecarrier
traywheretheBeadChipsareloaded.Ifthere
isanobviousphysicalproblem,callIlluminaTechnical
Supporttoguideyouthroughsafelyfreeingthearray.
Ifthereisnoapparentphysicalproblem,theneither
reinitializeorshutdownandpowercycletheiScan
Reader.ToreinitializetheiScanReader,clickthe
Menu
buttonintheupperleftcorneroftheICSscreenand
selectScanner|Initialize.
Cause Resolution
Amotorerroroccurredin
anx‐,y‐,orz‐stagemotor.
Sometimesanerroroccurs
foronemotorbecauseof
aninitialerrorinanother
motor.
Takeascreencaptureof
theerrorandsaveit.Iftheerror
causedthescantostop,closetheiScanControlSoftware
andpowercyclethescannertore‐homethemotors.
RestarttheiScanControlSoftwaretoseeiftheerror
repeats.Iftheerroroccursagain,contactIllumina
TechnicalSupportandschedulea
fieldservicecall.
BeadChipdoesnotlieflat
orisimproperlyseated
withinacarrier.
EjecttheBeadChipcarrierandexaminehowthecarrier
isseatedintheiScanReaderadaptertray.Tryreseating
theBeadChipswithinthecarrierandrestartingthescan.
Cause Resolution
Barcodequalityissopoor
itcannotbe
readby
scanner.
EjecttheBeadChipcarrierandexaminethebarcodesto
ensurethattheyarepresentandofgoodprintquality.
Reloadthecarrierandrescan.Ifthebarcodestillfailsto
beread,trytomanuallyenterthebarcodenumberinto
thecorrectpositionusingtheiScanControlSoftware.