User guide

iScan System User Guide 73
iScan Reader Issues
iScan Reader Issues
CannotconnecttoiScanReader
ReaderInitializedLEDdisplaysyelloworred
Cannotfindarray
Faultlightilluminates
Cause Resolution
CablebetweeniScan
ReaderandPCmightbe
unplugged.
InspectthecablebetweentheiScanReaderandthe
dedicatedworkstationtoconfirmthatthecableis
securelyconnectedatbothends.
Initializationfailureerror
whilestartingtheiScan
ControlSoftware.
RemoveanyexternalharddriveorotherUSBdevice
beforeturningontheiScanReaderanditscomputer.
Thisallowstheoverride.cfgfiletobeloadedonthe
internaldriveH.
Cause Resolution
iScanReaderdoesnot
initializecorrectly.
ReinitializetheiScanReaderandiScanControl
Software.(SeeShuttingDowntheiScanSystemon
page59andStartingtheiScanSystemonpage13.)
iScan
Readerdoesnot
initializecorrectlyafter
cyclinginstrumentpower
andrestartingiScan
ControlSoftware.
ReinitializetheiScanReaderandiScanControl
Software,andperformapowercycleonthecomputer.
Ifthescannerstillfailstoinitializecorrectly,contact
IlluminaTechnicalSupport.
Cause Resolution
BeadChipnot
properlyseatedinthe
carrier.
Ejectthetray,
liftoutthecarrier,andremovethe
BeadChips.ReloadtheBeadChipsfollowingthe
directionsinChapter3,LoadingBeadChips,ensuringthat
theyaresecurelyseated.Replacetheloadedcarrierin
thetray.
Carriertraynotproperly
seatediniScanReader
tray.
Ejectthetray.Removethecarrierfromthetrayand
then
replaceit.Matchthenotchesonthecarrierwiththe
postsonthetraytoensureproperseating.Formore
instructions,seeChapter3,LoadingBeadChips.
Cause Resolution
iScanReaderneedstobe
reinitialized.
ClicktheMenubuttonintheupperleftcornerofthe
ICSscreenandselectScanner|
Initialize.