User guide

66 Part # 11313539 Rev. B
Troubleshooting
Handling Errors
TheiScanControlSoftwarerecordssystemerrorstoalogfileastheyoccur.Thelog
providesarecordofsys temeventsthatyoucansendtoIlluminaTechnicalSupportfor
evaluation.Ifanerroroccurs,youcanviewerrordetailsintheerrormessageboxaswell
asinthe
logfile.
ThischapterprovidesinformationabouthowtomanageiScanSystemerrors,including:
` Viewingerrordetails
` Reportingerrors
Viewing Error Details as they Occur
IfanerroroccurswhileusingtheiScanSystem,anerrormessageboxisdisplayed.Takea 
screencaptureofthePCwiththeerroronthescreenbypressingtheAltandPrintScreen
keyssimultaneously.ThistakesapictureofthePCscreen.OpenaWordorWordPad
document,
pastetheimage,andsavethedocument.
ForinformationaboutsendingerrordetailstoIlluminaTechnicalSupport,seeReporting
Errorsbelow.
Reporting Errors
Ifanerroroccurs,youshouldsendtheerrordetailstoIlluminaTechnicalSupport.To
sendtheerrorinformation:
1 Emailadescriptionoftheerro rtoIlluminaTechnicalSupport.SeeTechnicalAssistance
onpage85.Attachascreenshotoftheerrorwhenpossible.
2 Attachthemostrecenteventlogtotheemail.Themostrecenteventlogisnamed
iScanControlSoftware.00.log.IfyouareusingtheAutoLoader(AutoLoader2or
AutoLoader2.x)andthesystemisrunninginAutoLoadermodeatthetimeofthe
error,attachtheAutoLoaderlogfile.Formore
informationaboutlogfiles,seeLog
Filesonpag e51.FormoreinformationabouttheAutoLoader,seetheAutoLoader2
UserGuideortheAutoLoader2.xUserGuide,dependingonyoursystem.
Todeterminethelocationoftheeventlog:
a ClickStart,thenright‐clickiScanControlSoftware.
Figure39LocatingtheEventLog