User's Guide

P/N R63314 v1.08c
Page | 69
SYMPTOM
POSSIBLE SOLUTION
Player Unit does
not check in
with Alert
Monitor (shown
as ABSENT).
•
Verify that all hardware (Alert Monitors and
Player Units) has been set up correctly in the
software and that all hardware is synced (see
Equipment Assignments, p.33).
• Verify Alert Monitor is unplugged from USB
cable and powered on.
Player Unit does
not check in
with Alert
Monitor (shown
as ABSENT).
• Verify that the Player Unit is powered on and is
active (see Player Unit – Controls and
Indicators, p.19).
• Verify Player Unit is within range (50 yards) of
an operating Alert Monitor.
• Command a directed Player Unit check-in by
pressing check-in button for two seconds (see
Check In Player Units, p.51).
Alert Monitor is
not receiving
alerts.
•
It is generally difficult to discern whether an
impact was too great or small in magnitude
simply by observing collisions on the field.
However, if the Alert Monitor does not seem to
be receiving alerts:
o Verify player position and play level has
been set properly in InSite Player
Management software, and that all
hardware has been synced.
o Ensure Alert Monitors and Player Units are
powered on, and that Player Units have
checked in with their associated Alert
Monitor(s).
o Check that the Alert Monitors and Player
Units are within range (50 yards).
• Place the Player Unit into Test Mode and send a
Test Alert to verify the system is performing
correctly (see Sending Test Alerts (Test Mode),
p.70).