Troubleshooting guide

27. If I want the MiND to switch from Ethernet to wi-fi, what is the procedure?
A: You must do the following:
- go into the network settings for that MiND (zone), and enter the following wi-fi settings: Network name (SSID)
security type (WPA, WEP, etc.) and passphrase; make sure you hit ‘Save’ before exiting the network settings
menu;
- disconnect power from the MiND;
- remove the Ethernet cable;
- reconnect power to the MiND.
The MiND will find the wi-fi signal for which you entered the settings earlier, and lock on to it (if you forgot to
disconnect the Ethernet cable, it will boot up in wired mode).
28. Can I use more than one of the digital outputs at the same time?
A: Yes. All are buffered, and you can use as many as you like, simultaneously.
29. What kind of digital signal does the MiND put out?
A: The MiND generates an extremely clean, PCM (pulse-code modulation) digital audio signal at its
output. Due to the high quality algorithms that translate the music from a computer file to a continuous
datastream, the audio quality is extremely high. The bit depth (16 or 24 bits) and sampling frequency (44.1, 48,
88.2, 96, 176.4 or 192kHz) of the PCM audio signal is the same as that of the music file.
30. When I try to change the volume nothing happens. Why?
A: MiND volume works by using the proprietary MOON SimLink connection (cable it included, you
need to connect it to your MOON preamp or integrated) to adjust the volume on the MOON product it is
connected to. Thus, volume adjustment & mute only function when connected to a MOON amplifier that is
equipped with SimLink capability.
31. When I try the mute function, it does not work. Why?
A: For mute to work, you must have the latest firmware installed in your amplifier or preamplifier.
Please contact your dealer and they will do this for you.
32. How do I get the MiND to change the input of my DAC or amplifier?
A: The latest firmware needs to be installed in your DAC or amplifier. Your MOON Authorized Dealer
will do this for you. Once that is done, it will either function automatically, or you will need to enter into the
menu setup of your amplifier and configure it for automatic input selection. This depends on the model,
therefore please consult your dealer and your owner’s manual for correct setup.
33. When I tap to turn off the MiND from the app, nothing happens. Why?
A: Like above, the on/off function works exclusively via SimLink, and only with MOON products
connected in the SimLink chain. It will turn on/off every MOON component in the chain except the 180 MiND,
which is designed to be left on all the time.
34. I have the SimLink connected to the 180 MiND, but the volume and on/off does not work. Why?
A: Make sure that the SimLink ‘Out’ jack on the back of the 180 MiND is the one you are using, which
connects to either a DAC or amplifier
35. The app occasionally locks up/freezes and I have to shut it down and start it up again. Why?
A: Like any app, a stable network connection is required. Of course, media servers and computers which
“go into sleep mode” can affect stability. In addition, if your tablet is 3G/4G compatible, make sure it is not
switching from one network to another. This will cause problems. It is best that you put your device into
“Airplane mode” which disables all cellular network connections, and enable the wi-fi only.