Troubleshooting guide
9. Some of my music cannot play, and I know it is not due to the file type. Why?
A: If you are certain the file type is compatible, then the resolution is probably not. If you wish to stream
files with a resolution of 24 bits (and sampling frequencies of 88.2kHz or higher),
this will only work in a wired
configuration
. If the MiND is connected wirelessly to your network, you will get no sound. In addition, check the
settings in your media server software. Some media servers allow selection/restriction of some file types. Make
sure you have enabled the file types of both your music and compatible with MiND.
10. My music (from a local NAS or computer) plays, but it cuts in and out. Why?
A: There are a number of possibilities for this:
- the integrity and/or stability of your network is compromised; this could be due to your router.
- you are streaming high-resolution audio (i.e. 24/88.2 or higher), and the connection between your computer or
NAS to the router is wireless (though it is wired from the router to your MiND). Shut down your system, make it
wired throughout, and restart it.
- your music files have been poorly ripped;
- there is a hardware problem with your NAS or computer’s hard disk.
11. Music from internet radio cuts in and out. Why?
A: The internet radio station could be experiencing intermittent broadcasting issues. If that is not the
case, there is a problem with the stability of your internet service, or a problem/setting related to your network,
such as the router. If you suspect a network issue, contact your network administrator.
12. I just ripped new music into my library, but the MiND does not see it.
A: The information the MiND receives is entirely dependent on what the media server software sees.
Usually, the configuration menu of the media server software has an option to “rescan” or “update” the music
library. Select this. Once rescanned, all of your new music will appear. Please note that depending on the size
of the library, it may take a long time for the scanning to be complete. Please be patient. While it is rescanning,
you may or may not be able to access your music – once again, this is dependent on the media server software
and not a characteristic of the MiND.
13. I see each of my albums and tracks displayed twice in the browser view of the app. Why?
A: You may have your music ripped in more than one file format, for example, FLAC and MP3.
Therefore, information will be duplicated. You may also have duplicate ID Tags for different music.
Finally, this can also be the result of more than one media server software being enabled in your computer/NAS.
Although you select the server of your choice, all are broadcasting their presence and the information may be
sent twice to a network player. The solution is to disable the media server which you will not be using.
14. The name of the media server I see in the browser view is not what I want. Can I change it?
A: Yes, media servers typically have a setting in their configuration which allows you to give the server
a unique name of your choice, such as, for example, “Bob’s laptop”, or “Music”. Each media server is different,
so refer to the instructions of the media server on how to do this. You may also leave this step to a network
administrator, a computer expert or your Authorized Dealer.
15. Sometimes I see other media server names in the list, and sometimes they are absent. Where do
they come from?
A: Others in your home, with their own laptops, may be broadcasting their media servers without
realizing it. Often, selecting them will not result in anything, because although you can see the servers, they are
not set up nor pointing to any music files resident on those computers. You should just ignore them. For users
of Windows 7, there is a built-in media server which is active by default, and you can disable it if you wish.
16. The album cover art is not always displayed with the track while playing. Why?
A: Album cover art is also one of the many ID-tags associated with individual music files. While some
media servers will automatically associate an image in the same folder as the music files of a single album as
being the cover art for that album, other media servers will not. The solution is to make sure the ID-tagging is as
complete as possible for all your music files. Finally, there are media servers that do not support album cover
art at all. We recommend you do not use these media servers.