Troubleshooting guide

3. Why doesn’t the network see the MiND in a wireless (wi-fi) connection?
A: Unlike many network player setups whereby the setup looks for broadcasted wi-fi signals (and then
all you have to do is select the correct one to connect to), MiND works differently. It will
not look for and display
for you any available wi-fi signals. You need to input the parameters of the wi-fi setup manually: network name
(SSID), method of security (encryption) and password. Because this information needs to be put into the MiND
itself, and only way to access it is over the network, it must initially be setup in wired mode. You then entire the
wireless setup information and reboot the system in wireless mode. Please consult the setup guide for precise
instructions on setting up your MiND for wireless operation.
4. When I start the app, the network sees the MiND (because it shows up in the left side of the app)
but when I tap on the MiND icon, the right side shows nothing, or not what I expect to see.
A: If the MiND shows up in the zone view of the app, it means that the network communication between
your router and the MiND is correctly set up. If the server does not show up on the browser view (i.e.
right side) of the app, this means that one of the following is likely:
- your server (which could be a NAS or a computer with a media server software installed) is not correctly set up
on the network;
- the media server software is not running (it is disabled – you must re-enable it);
- make sure your computer is not in sleep or hibernation mode, which can temporarily prevent access to your
media server;
- you are using a media server that is not compatible with MiND. Although most should function without problems,
the one we recommend is Asset UpNP (for Mac) and Asset UpNP (Windows). In the future, a MOON Media
Server will be available.
5. The network sees the MiND, and displays six ‘random-like’ characters (for example, 6a-4b-8c) right
next to the MiND logo. What is this?
A: This is normal, and is up to the user to change. The six characters are unique to each and every MiND
unit that is built and corresponds to part of the MAC address of your specific unit. These characters should be
erased by the user and replaced with whatever name you wish to give the MiND in that zone. For example, if the
MiND provides music in your main music system, you may want to give the zone the name “Living Room”. Please
see the setup guide on how to change the name to whatever you like.
6. I see the server in the browser view, but when tap to go inside, I do not get anything, or I see a
disorganized array of music.
A: Your music is either not ID-tagged at all (i.e. missing metadata) or incorrectly tagged. You will need
to use a third-party program to scan your library and tag your music. All network players (as opposed to direct
computer-to-DAC streaming) require ID tags to locate your music. The actual filename of each song is not
relevant. Please contact your MOON Authorized Dealer for suggestions on how to ID-tag an untagged or repair
an incorrectly ID-tagged music library. Another possibility, though less likely, could be that your music server
software is incompatible with MiND. Please install one of our recommended server software.
7. All seems fine right up to the point where I select a track and put it in the queue to play. It does
not play.
A: If the queue view (center portion of the app) does
not show the track playing, then the type of
encoding of the music file is incompatible with MiND. Please see the user’s guide for a list of compatible file
types. You may also be using an incompatible media server software.
If the queue view shows the track as playing (i.e. progress bar and time
counter is moving), this means the music file is actually playing and the cause of the problem is not the MiND but
either a connection, a setting or other issue in the DAC used or the analog equipment.
8. Accessing and scrolling through the music library seems very slow. Is this normal?
A: The speed through which one can search through a music library depends on several factors:
- the size of the library and/or the extensiveness of the ID-Tags;
- the characteristics and in some cases settings of the router which affects network speed;
- the processing speed of the NAS or computer;
- the type of file music is encoded in;