User's Manual

Understanding Silver Spring Networks Access Points 1 About Access Points
Understanding Silver Spring Networks Access Points 4 March 2013 Silver Spring Networks 15
Figure 5. AP Failure management
1
Alert Recieved
2
Alert
Cleared?
3
Ping the IPv6
Address of the AP
4
IPv6 reachable?
5
Alert
Cleared?
6
Ping the IPv4
Address of the AP
7
IPv4
reachable?
8
B/D O
AP?
9
Use Wireless
ACE utility to
isolate Problem
10
Traceroute to the
IPv4 Address of the
AP
11 Traceroute
terminates inside
L42?
12
From a remote
server ping the IPv4
address of AP
13
IPv4
reachable?
14
Identify Neighbouring
Devices
16
AP Seen in
neighbour
NodeQ?
15
Check NodeQ of
neighbours
17
Is reboot counter
increasing?
18
Attempt to reboot
Manually
19
Manual reboot
resolve?
20
Carrier Network
OK
Stop
Problem with Event Monitoring
Call IT
Stop
Problem with AP Hardware –
Call Field Engineer
Problem with WAN Network
Call WAN Carrier
Problem with WAN Network
Wait for resolution
Problem with AP Hardware
Call Field Engineer
Problem with AP Hardware
Call Field Engineer
Problem with AP Hardware
Call Field Engineer
Problem with 6in4 tunnel – Call
IT
Problem with BO Network Call
IT
Problem with BO Network Call
IT
No
Yes
Yes
Yes
No
No
Yes Yes
AP
6in4
Yes
No
Yes
No
No
Yes
Yes
Yes
No
No
Yes
No