User Manual
Table Of Contents
- Understanding Silver Spring Networks Access Points
- Contents
- 1 About Access Points
- Overview
- Features
- AP Product Description
- Battery Backups
- Read Storage
- Power Requirements
- Rebooting or Recycling APs
- Standards Compliance
- Cellular Modem
- Addressing Schemes
- Specifications
- European Union Compliance
- Maintenance Procedures
- Surge Protection
- Redundant WAN Option
- Mounting Options
- WAN Options
- Throughput Performance
- Responding to a WAN Failure
- Multicast / Unicast Communications
- Networking
- Address Management
- Administration
- Configuration
- 2 FCC and Government Guidelines
- Index
Understanding Silver Spring Networks Access Points 1 About Access Points
Understanding Silver Spring Networks Access Points Rev 2 2 January 2013 Silver Spring Networks 15
Figure 5. AP Failure management
1
Alert Recieved
2
Alert
Cleared?
3
Ping the IPv6
Address of the AP
4
IPv6 reachable?
5
Alert
Cleared?
6
Ping the IPv4
Address of the AP
7
IPv4
reachable ?
8
B/D O
AP?
9
Use Wireless
ACE utility to
isolate Problem
10
Traceroute to the
IPv4 Address of the
AP
11 Traceroute
terminates inside
L42?
12
From a remote
server ping the IPv4
address of AP
13
IPv4
reachable ?
14
Identify Neighbouring
Devices
16
AP Seen in
neighbour
NodeQ?
15
Check NodeQ of
neighbours
17
Is reboot counter
increasing ?
18
Attempt to reboot
Manually
19
Manual reboot
resolve?
20
Carrier Network
OK
Stop
Problem with Event Monitoring –
Call IT
Stop
Problem with AP Hardware –
Call Field Engineer
Problem with WAN Network –
Call WAN Carrier
Problem with WAN Network –
Wait for resolution
Problem with AP Hardware –
Call Field Engineer
Problem with AP Hardware –
Call Field Engineer
Problem with AP Hardware –
Call Field Engineer
Problem with 6in4 tunnel – Call
IT
Problem with BO Network – Call
IT
Problem with BO Network – Call
IT
No
Yes
Yes
Yes
No
No
Yes Yes
AP
6in4
Yes
No
Yes
No
No
Yes
Yes
Yes
No
No
Yes
No