User's Manual

Applicant: Silver Spring Networks, Inc. Gas Pulse Interface FCC ID:OWS-963
Chapter 4_____________________________________________
Troubleshooting
Table 3-1 Troubleshooting the C&I Gas Meter Interface
Problem Possible Solution
C&I GMI end-point device ID mis-match
RF channel mis-match
C&I Gas Meter Interface fails to
respond to the Field Service
Application (FSA).
Replace C&I GMI end-point device
Table 3-2 Troubleshooting the Laptop Computer/Field Service Unit
Problem Possible Solution
Laptop computer does not power up Charge/replace battery
Laptop computer does not start up
properly and/or the Field Service
Application cannot be found.
Contact System Administrator
Field Service Unit does not power up Check power source and power circuit
connections.
Table 3-3 Troubleshooting the Field Service Application (FSA)
Problem Possible Solution
Error message displays when Field
Service Application (FSA) starts up.
Check field service unit connection.