User guide

65
Troubleshooting
Problem Resolution
LEDs
Green “OK” LED does not light. Confirm power at the outlet, verify power connection, and try an
alternate power cable.
Red “!” LED is lit. Power cycle the SiI 4726 Storage Appliance and to reload the
firmware.
SiI 4726 HOST LED 1 is not lit. See HBA connection below.
LED 1 continuously flashes
for one or more drives.
LED 1 remains off for one or
more drives.
LED1 flashes during a Safe volume rebuild. If the LED flashes while
the SiI 4726 Storage Appliance is not rebuilding, verify the eSATA
connection and try an alternate eSATA cable.
Swap drives to ensure that this is not a drive bay or LED problem. If
the
LED off state is specific to a drive, evaluate the drive for failure.
Fan
Rear fan is not running.
Power supply fan is not
spinning.
Confirm the outlet is powered, verify power connections, and
try an alternate power cable.
HBA connection
SiI 4726 Storage Appliance is
not recognized by HBA BIOS.
Operating system does not
recognize one or more of the
SiI
4726 volumes.
Verify the OK LED status to confirm power.
Verify the eSATA connection and try an alternate eSATA cable.
Verify HBA BIOS recognizes an empty SiI 4726 Storage Appliance.
Turn off PCI bus power save mode in the host BIOS.
Troubleshoot the HBA:
• Connect to an alternate SATA port.
• Connect an alternate device to the HBA.
• Remove all other PCI peripherals to rule out interference.
• Move the HBA to an alternate PCI-X slot.
• Try the HBA in a PCI slot.
Verify HBA BIOS recognizes an empty SiI 4726 Storage Appliance.
Before deleting or altering volumes with the Configuration Wizard,
delete partitions residing on the volume. To delete partitions, use
the operating system’s Disk Manager.
Ensure the HBA driver is current. The SV-HBA3124 driver is
available at www.steelvine.com
.
Troubleshoot driver:
• Verify driver active status. For Windows, Device Manager should
show the SCSI
icon next to the HBA. For Mac OS X, Disk
Utility should show a SCSI Connection ID for the virtual disks on the
physical drives. Error messages during the driver installation would
have indicated issues.
• Resolve resource conflicts (IRQ, DMA, or I/O).
Identify maximum SATA disk drive capacity supported by the
operating system and ensure the volume size meets the limits.
Verify port multiplier support in the HBA.
Review SiI 4726 Release Notes available at www.steelvine.com
for additional troubleshooting
information.