User guide

ezRAID3 Manager GUI Version 1.0
Troubleshooting
Table 18 - Troubleshooting Suggestions
Problem Resolution
LEDs
Confirm power at the outlet, verify power connection, and try an
alternate power cable.
System LED is off.
Install new firmware.
Evaluate the drive for failure and replace if needed.
Drive 1 or Drive 2 LED is
blinking.
See HBA connection below.
Drive 1 or Drive 2 LED is on
continuously.
A SAFE volume is rebuilding on the drive.
Fan
System fan is not running.
Power supply fan is not spinning.
Confirm the outlet is powered, verify power connections, and try an
alternate power cable.
SATA and USB Host connections
Verify the System LED status to confirm power.
Verify the SATA connection and try an alternate eSATA cable.
Verify HBA BIOS recognizes empty SteelVine Storage Reference
Design.
Turn off PCI bus power save mode in the host BIOS.
SteelVine Storage Reference
Design SATA connection is not
recognized by HBA BIOS.
Troubleshoot the HBA:
x Connect to an alternate SATA port.
x Connect an alternate device to the HBA.
x Remove all other PCI peripherals to rule out interference.
x Move the HBA to an alternate PCI-X slot.
x Try the HBA in a PCI slot.
Verify the System LED status to confirm power.
Verify HBA BIOS recognizes empty SteelVine Storage Reference
Design.
Turn-off PCI bus power save mode in the host BIOS.
Verify the USB connection and try a different USB cable.
Connect to a different USB port.
SteelVine Storage Reference
Design USB connection is not
recognized.
Refer to Microsoft’s Knowledge Base article 310575
(http://support.microsoft.com/?kbid=310575
) for additional technical
information about problems with USB device connections.
ezRAID3 RAID Manager User's Guide
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