User`s guide

Document Number: MAN-002000-000 Version 2.6
Sil 4726 Manager User’s Guide
Page 63
Troubleshooting
Problem Resolution
LEDs
Green “OK” LED does not light.
Confirm power at the outlet, verify power connection, and try an alternate
power cable.
Red “!” LED is lit. Power cycle the SiI 4726 Storage Appliance and to reload the firmware.
SiI 4726 HOST LED 1 is not lit. See HBA connection below.
LED 1 continuously flashes for
one or more drives.
LED1 flashes during a Safe volume rebuild. If the LED flashes while the
SiI 4726 Storage Appliance is not rebuilding, verify the eSATA connection
and try an alternate eSATA cable.
LED 1 remains off for one or more
drives.
Swap drives to ensure that this is not a drive bay or LED problem. If the
LED off state is specific to a drive, evaluate the drive for failure.
Fan
Rear fan is not running.
Power supply fan is not spinning.
Confirm the outlet is powered, verify power connections, and try an
alternate power cable.
HBA connection
Verify the OK LED status to confirm power.
Verify the eSATA connection and try an alternate eSATA cable.
Verify HBA BIOS recognizes an empty SiI 4726 Storage Appliance.
Turn off PCI bus power save mode in the host BIOS.
SiI 4726 Storage Appliance is not
recognized by HBA BIOS.
Troubleshoot the HBA:
• Connect to an alternate SATA port.
• Connect an alternate device to the HBA.
• Remove all other PCI peripherals to rule out interference.
• Move the HBA to an alternate PCI-X slot.
• Try the HBA in a PCI slot.
Verify HBA BIOS recognizes an empty SiI 4726 Storage Appliance.
Before deleting or altering volumes with the Configuration Wizard, delete
partitions residing on the volume. To delete partitions, use the operating
system’s Disk Manager.
Ensure the HBA driver is current. The SV-HBA3124 driver is available at
www.steelvine.com.
Troubleshoot driver:
• Verify driver active status. For Windows, Device Manager should show
the SCSI
icon next to the HBA. For Mac OS X, Disk Utility should
show a SCSI Connection ID for the virtual disks on the physical drives.
Error messages during the driver installation would have indicated issues.
• Resolve resource conflicts (IRQ, DMA, or I/O).
Identify maximum SATA disk drive capacity supported by the operating
system and ensure the volume size meets the limits.
Operating system does not
recognize one or more of the SiI
4726 volumes.
Verify port multiplier support in the HBA.
Review SiI 4726 Release Notes available at www.steelvine.com for additional troubleshooting information.