User`s guide

Troubleshooting
Problem Resolution
LEDs
Green“OK”LED does not light.
Confirm power at the outlet, verify power connection, and try
an alternate power cable.
Red“!”LED is lit.
Power cycle the SiI 4726 Storage Appliance and to reload the
firmware.
SiI 4726 HOST LED 1 is not lit.
See HBA connection below.
LED 1 continuously flashes for
one or more drives.
LED1 flashes during a Safe volume rebuild. If the LED flashes
while the SiI 4726 Storage Appliance is not rebuilding, verify
the eSATA connection and try an alternate eSATA cable.
LED 1 remains off for one or
more drives.
Swap drives to ensure that this is not a drive bay or LED
problem. If the LED off state is specific to a drive, evaluate the
drive for failure.
Fan
Rear fan is not running.
Power supply fan is not
spinning.
Confirm the outlet is powered, verify power connections, and
try an alternate power cable.
HBA connection
Verify the OK LED status to confirm power.
Verify the eSATA connection and try an alternate eSATA cable.
Verify HBA BIOS recognizes an empty SiI 4726 Storage Appliance.
Turn off PCI bus power save mode in the host BIOS.
SiI4726 Storage Appliance is
not
recognized by HBA BIOS.
Troubleshoot the HBA:
z Connect to an alternate SATA port.
z Connect an alternate device to the HBA.
z Remove all other PCI peripherals to rule out interference.
z Move the HBA to an alternate PCI-X slot.
z Try the HBA in a PCI slot.
Verify HBA BIOS recognizes an empty SiI 4726 Storage Appliance.
Before deleting or altering volumes with the Configuration
Wizard, delete partitions residing on the volume. To delete
partitions, use the operating system’s Disk Manager.
Ensure the HBA driver is current.The SV-HBA3124 driver is
available at www.steelvine.com
Troubleshoot driver:
z Verify driver active status. For Windows, Device Manager
should show the SCSI
icon next to the HBA. For Mac OS X,
Disk Utility should show a SCSI Connection ID for the virtual
disks on the physical drives. Error messages during the
driver installation would have indicated issues.
z Resolve resource conflicts (IRQ, DMA, or I/O).
Identify maximum SATA disk drive capacity supported by the
operating system and ensure the volume size meets the limits.
Operating system does not
recognize one or more of the
SiI 4726 volumes.
Verify port multiplier support in the HBA.
Review SiI 4726 Release Notes available at www.steelvine.com for additional troubleshooting information.
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