Silfab Warranty

CS0010C Revision date: April 7, 2015
Page 3 of 5
costs for return of modules, or for reshipment of any repaired or replaced module, or cost associated
with installation, removal or reinstallation of modules. In addition, the limited warranties do not apply
to any cosmetic change in appearance stemming from the normal wear and tear over time of product
materials, scratches or any other defect not affecting the power output. Warranty claims will not
apply if the type or serial number of the applicable product has been altered, removed or made
illegible. In further addition Silfab Solar shall not be responsible for any loss profits or lost revenues
associated with performance or non-performance of defective Product.
Claim Verification and Remediation Process
If the Purchaser believes that it has a justified claim covered by the limited warranties set forth above,
then the Purchaser agrees to comply with the Silfab Solar return material authorization (“RMA”)
process.
The Purchaser must submit such claim in writing to Silfab Solar within the applicable warranty
period specified above to the following address, or such future address as Silfab Solar may provide
from time to time: Customer Service Department, Silfab Solar Inc., 240 Courtney Park Drive East
L5T 2Y3 Mississauga-Ontario-Canada .
Such notice should enclose evidence of the purchase and date of delivery of the applicable product
and the basis for the Purchaser’s claim.
Upon receipt of such written claim, Silfab Solar may, in its sole discretion, seek further verification of
the Purchaser’s claim of a breach of one of the foregoing limited warranties. Without limiting the
foregoing, the Purchaser will return defective products or allegedly-defective products to Silfab
Solar at the Purchaser’s expense and in accordance with written RMA authorization if any. The
return of any product will not be accepted by Silfab Solar unless prior written authorization has
been given by Silfab Solar and Purchaser has complied with the packaging and shipping instructions
provided by Silfab Solar.
If Silfab Solar verifies, in its reasonable judgment, that a product does not comply with the limited
warranties set forth above, then Silfab Solar, at its sole discretion, will either repair the affected
product and return it to the Purchaser at the Purchaser’s expense, or provide a new and/or
refurbished replacement product shipped to the Purchaser at the Purchaser’s expense, or refund a
reasonable pro-rata portion of the amount paid by the Purchaser for the affected product, taking into
account the period of reduced power output or functionality for the affected product and as
calculated above. Any repair or replacement of an affected product shall not increase the applicable
warranty period.
In case of replacement of the Module, such Module will become property of Silfab Solar Inc.
If the Module(s) for which the warranty claim is made is proven non-defective, the Purchaser will
refund to Silfab Solar the incurred and demonstrable testing expenses.